Senior Business Development Associate

2 weeks ago

Glasgow, Glasgow City, United Kingdom LendInvest Full time

About the role

We are looking for a Senior Business Development Associate to join our established Business Development Team, where we can provide full support and training in the specialist property lending industry.

This role provides inbound & outbound telephony and web chat support for the external brokers, field-based BDMs and wider team. The position is ideal for someone with lots of enthusiasm who is looking to grow and develop their skills and career within business development. The successful candidate will work with a number of internal stakeholders in a busy environment.

The role carries additional responsibilities to support the Team Leader with overseeing the running of the team, any training and briefing requirements and ensuring all KPIs are being met. The Senior Business Development Associate will regularly report and discuss performance with the Team Leader and support the delivery of the wider business objectives and KPIs.

Reporting to the Business Development Team Leader you will be responsible for managing incoming leads, including lead qualification and lead capture, through to submitted applications from our borrowers for all of our mortgage lending products.

Ideally you will have previous entry level experience of the mortgage market, but this is not essential. This is a permanent opportunity, based at our Glasgow office on a hybrid working basis.

Key responsibilities

Support the Team Leader to oversee the day to day running of the team, whilst maintaining own performance standards First line telephony support for mortgage brokers brokers using our products and providing cover for the telephone lines and web chat Managing the enquiries inbox with leads, lead qualification and broker set up Maintaining understanding of our products and assisting our brokers in their dealings with us Keeping up to date with industry knowledge in the financial services market by identifying opportunities to learn; reading the latest industry blogs, building and maintaining broker relationships with the opportunity to attend some industry events Daily monitoring of MI, supporting the Team leader with performance delivery and highlight to the Team Leader performance challenges Complaint handling, supporting colleagues with escalations and logging complaints in adherence with the complaint handling policy Deputise in the Team Leaders absence and assume all daily responsibilities Understanding how our systems and processes work for the mortgage broker journey, ensuring all business is compliant Managing mortgage broker relationships Maintaining sales data and ensuring that regular reconciliations are carried out to ensure data integrity Liaising with our brokers and internal teams to communicate and progress our loan offers

Ideally we are looking for

A background in a sales or customer service role Excellent attention to detail, planning and organisational skills Strong people skills, including the ability to build and manage relationships Excellent customer service skills, with an ability to adapt to change and remain motivated Previous experience working in a telephony team environment Experience working at either a mortgage advisor or a mortgage lender (essential) Recognised mortgage market qualification (CEMAP - desirable) Good written and oral communication skills

Benefits & perks

Hybrid & flexible working policy
25 days holiday
Private healthcare
Enhanced parental leave
Matched pension contributions
Critical illness cover
Employee Assistance Programme & mental health support
Life assurance
Matched pension contributions
Leadership training for managers
Volunteering day
Give as you earn scheme for charitable donations
Support for attending conferences and professional learning & development
Discounts via Perkbox
Cycle to work scheme
Season ticket loan
Electric car loan scheme

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