Guest Services Agent

2 weeks ago

City of Westminster, Greater London, United Kingdom 55 Le Mirage Full time

The 55 by Le Mirage is Bayswater's Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington.


At the 55 by Le Mirage we are looking for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable - We put people at the heart of everything we do and are looking to recruit a friendly, spirited
Guest Services Agent, working primarily days with flexibility to take on the occasional night shift.


_We offer a range of benefits_

  • Employee and Friends & Family rates across Cycas Hospitality Hotels
  • Cycle 2 work scheme taxfree
  • Optional free medical healthcare plans
  • Pension Scheme
  • Ongoing career development
  • Monthly engagement activities

What will you be doing?

  • Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety.
  • Check hotel guests in and out and assist with luggage when required.
  • Serve light snacks to company standards.
  • Ensure all revenue is correctly charged and monies are securely kept.
  • To ensure the total cash takings balance with the Mews settlements report and the receipt sheet and to complete the banking according to the correct procedure.
  • Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
  • Actioning of early morning calls at the time specified and to the standards laid down.
  • The preparation of Breakfast Service.
  • Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary.
  • To attend all relevant training as and when required.
  • To show willingness to take on additional responsibilities when necessary. The role has an element of F&B service.

What are we looking for?

  • You have previous experience within a similar role within a hotel environment.
  • The ability to work unsupervised and strong communication skills are key for this role.
  • Proactive and dedicated to people, you are always striving to deliver a great service for our guests.
  • You embrace our work values & culture, and you are a teamplayer.
Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we have created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.
_Our purpose to develop and inspire Europe's best hospitality team. _If you believe you have what it takes and want to be a part of our team, then we want to hear from you

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