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Senior Internal Communications Officer 12 Months Ftc

3 months ago


London, Greater London, United Kingdom Which? Full time

This role offers a competitive salary, hybrid working (5-8 days in the London office)
, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme.

Salary 41, ,000 per annum

About the role


Working within a close-knit Internal Communications team, you'll play an integral role in shaping how we communicate with our colleagues, connecting them to our purpose, mission and values.


As the Senior Internal Communications Officer, you will lead the delivery of our internal communications strategy, working closely with departments to translate their priorities into engaging content and campaigns that inspire and motivate our colleagues.


Key responsibilities include:

  • Acting as a senior member of the Internal Communications team, deputising for the Internal Communications Manager where required and working directly with the Leadership team and CEO.
  • Developing and implementing internal communications plans with robust metrics to measure success, ensuring you take a data driven approach to Internal Comms.
  • Lead on priority projects and campaigns, providing expertise to shape and execute appropriate colleague communications.
  • Work closely with the Events team to deliver engaging internal events against set objectives, feeding into how this programme can be continually improved.

Support other team members where required, providing a strategic and creative viewpoint that draws on IC best practice.

About you:


Are you passionate about finding creative and innovative ways to tell diverse colleague stories? Someone who is solution-orientated and confident working independently and as part of a team? If so, then we'd love to hear from you.


In addition, you will be:

  • Confident in building strong relationships with a range of stakeholders, including having successfully business partnered with Leadership teams and CEOs.
  • Able to switch knowledgeably between priorities, creating highquality content with robust measures of success.
  • Able to translate complex commercial, business and wider economic context into easily understandable information for colleagues.
  • Confident with basic image and video editing.
  • Deliveryfocused with excellent planning and organisational skills to work at pace.

We also have these benefits for you to consider:

  • 35 hour working week
  • Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
  • Award winning pension scheme when you pay in 3%, Which? pays in 6%
  • Discount site Sodexo which offers large %% off every day shopping and holidays
  • Annual Award (depending on employee and company performance)
  • Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
  • A discretionary death in service benefit provision equivalent to six times your annual salary
  • Free access to Which? member content and free access to Which? money and legal helplines
  • Work from (almost) anywhere" for 4 weeks of the year policy

Our interview process:

  • An interview on Google Meet (approximately 80 minutes) consisting of values and experiencebased competency questions and a small task which will take place at the start of the interview

About Which?
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.


At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential.

We are proud that we are in the 'Top 25 Inclusive Employers' List and currently ranking 16th.

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