Claims Handler

7 days ago

Perth, Perth and Kinross, United Kingdom GS Group Full time

About Us


Established in 1991, GS Group is one of the leading insurance brokers in Scotland and proudly part of the wider JMG Group.

Our focus has always been on employing people that are approachable and are passionate about delivering for our clients. This has resulted in consistent growth, with GS Group doubling in size every five years.

We now operate out of five locations, with more to come and receive all of the benefits of being part of a UK wide PE backed top 30 broker.


Overall objective:

Our Claims Handlers are responsible for undertaking the case management of insurance claims made by clients. The role requires the provision of excellent customer service in line with FCA and Company guidelines.

The Claims Handler will form part of a professional team which requires the appropriate behaviours to be displayed at all times ensure the success of the Claims Function.


Key Responsibilities

  • Responsibility for the administration of all classes of commercial and personal lines claims.
  • Dealing with claims including but not limited to Commercial Property, Household, Travel, Motor, public professional and employer liability, GIT and Directors and Officers liability.
  • Duties may include but are not limited to: taking first notification from a client, validating the claim against the policy coverage, liaising with insurers, loss adjusters and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, informing clients on how their policy premiums may be affected by their claim and passing the full settlement to the client.
  • Create a new claim file on the appropriate system upon notification.
  • Identifying suspicious, complex or high value claims and logging these on the appropriate system for management awareness.
  • Ensure all claims follow the policy conditions and consult with senior management or legal representation if necessary.
  • Manage allocated claims accurately and at all times within the laid down service level agreements,
  • Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
  • Identify, log and handle any complaints in accordance with regulation, the Company's Conduct Policy and Guide to Best Practice.
  • Demonstrate excellent organisational skills, paying attention to detail to ensure accuracy.
  • Develop the ability to analyse information and manipulate data in order to create meaningful reports for analysis. Collate and provide timely MI data, Reports as required by colleagues or Management.
  • Demonstrate exceptional customer service skills at all times.
  • Able to handle all queries in a professional manner.

What we're looking for
To be successful in this role, you must have the following skills.

  • Ideally 5 years of experience in a Claims Specialist / Senior Handler role within the insurance industry.
  • Indepth knowledge of most commercial insurance policies
  • Strong analytical skills
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a fastpaced, teamoriented environment.

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Health & wellbeing programme
  • Paid volunteer time
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Experience:

Claims Processing: 3 years (preferred)

Work Location:
Hybrid remote in Perth

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