Large Loss Claims

We are looking for a Large Loss Claims Handler in the North area (Perth, Aberdeen) with Commercial and Domestic experience within Home Insurance upto £35,000 pa

WE WANT YOU TO BE:
To manage a portfolio of Large or Complex claims ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.
WE’LL NEED YOU TO BE ABLE TO:
Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.
Where applicable; travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.
In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.
Produce a Large or Complex report and deliver same to the Claims SMT within agreed timeframes.
Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
Support the Customer Relations Team with complaints and in particular those involving the FOS.
Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.
WE’RE LOOKING FOR:
Skills required
Excellent spoken and written communication skills.
Accurate with a high level of attention to detail.
Tact and assertiveness when dealing with customers who may be distressed or angry.
Ability to work well under pressure and meet deadlines.
PC literate with good administrative skills.
Ability to take on increased ownership and responsibility when necessary.
Motivation
Excellent organisational skills.
Helpfulness and a passion for customer service.
Driven and enthusiastic - meets or exceeds targets.
Empathy and understanding.
Confident and professional attitude.
Excellent negotiator.
Commercially aware.
Active and energetic.
Takes ownership of problems and drives for effective solutions.

Experience / knowledge
Minimum:
At least 5 years previous experience of working in an insurance claims related handling role.
High level understanding of insurance/indemnity policies and legal structure

Ideally:
Proven capability of claims negotiation with policyholders and Loss Assessors.

**Qualifications**:
Minimum:
Full and clean driving license
'A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.
Ideally:
Role applicable qualifications in insurance.
Relevant experience in a similar role.