Housing Management

2 weeks ago


Birmingham, Birmingham, United Kingdom HancoxRead Recruitment Full time

Job Description:
Housing Management - Tenant Participation Office

Location:
Birmingham (Woodcock Street)

Pay Rate:
£14.73 per hour

Contract Length:
Rolling Contract

  • To assist the District Housing Managers and Local Housing Managers in the formation and development of all tenant involvement initiatives, with special emphasis upon the establishment and support of Tenants/Residents Associations, Housing Liaison Boardsand Constituency Tenant Groups.
  • To investigate and report to senior management, any Housing Liaison Boards and Resident Associations having financial, legal and/or Communication problems or allegations of maladministration or breach of the City Council's policies.
  • To facilitate communication between customers, District Teams and Central Policy Teams.
  • To ensure that the wishes, criticisms and observations of the customer are able to reach local and senior management as appropriate.
  • To include working closely with Local Housing Managers, Housing Officers, Housing Liaison Boards, Constituency Tenant Groups and Other Council Departments.
  • To support the District Housing Managers and Local Housing Managers on resident involvement and related matters involving training and development of tenant groups.
  • A specific task for the post holder will be the review of the Constituency Tenant Involvement Agreement.
  • To attend public meetings/roadshows to assist in the participation/information/ marketing of initiatives or new legislation.
  • Must be willing to work outside of office hours, including evenings and occasional weekends.
  • Must be able to travel to sites throughout the City eg by car or bus.
  • To investigate and report to senior management, any Housing Liaison Boards and Resident Associations having financial, legal and/or Communication problems or allegations of maladministration or breach of the City Council's policies.
  • To investigate and report to senior management, any Housing Liaison Boards and Resident Associations having financial, legal and/or Communication problems or allegations of maladministration or breach of the City Council's policies.
  • To maximise customer involvement in service monitoring and customer feedback processes, and facilitate recruitment of Tenant Inspectors and Mystery Shoppers.
If you feel you will be a good fit for this position,

Please send your CV to the Team at HancoxRead Recruitment today
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