Senior 3rd Line Service Desk Engineer
6 days ago
Join Air IT and Ignite Your Career as a 3rd Line Service Desk Engineer
Look no further than Air IT – a pioneering Managed Service Provider with a legacy of excellence and an unstoppable drive for innovation
Now, with offices spanning the UK, we're on a mission to revolutionize IT and Cyber Security support for local SMEs nationwide – and we want you to be a part of it
As a 3rd Line Service Desk Engineer, you'll be at the forefront of our mission, delivering top-notch technical support and unrivalled customer service to our clients.
Providing top-tier customer service in line with Air IT's standards Owning, managing, and resolving 3rd Line incidents with finesseIn-depth knowledge of Microsoft technologies, including Windows Server and Active Directory
Microsoft 365 and related technologies
Exchange Online
Azure Active Directory (Azure AD joined/hybrid)
Microsoft Azure IaaS
Networking (S2S/P2S VPN, VLAN, LACP)
Firewalls (NAT/PAT/ACL's
Hybrid working options for a better work-life balance
~25 days annual leave plus bank holidays
~ Ongoing learning and development opportunities
~ Cycle to work scheme and technology vouchers
~ Enhanced family leave
~ Celebration day - an additional day off each year to celebrate an occasion important to you
~ Salary sacrifice pension
~2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
~ Company social events and competitions
~ Discount and Cashback Scheme
~ Life Insurance
~ EAP and Virtual GP Service
The working days are Monday-Friday
At Air IT, we're not just colleagues – we're a family united by a shared passion for excellence. With a commitment to diversity and inclusivity, we believe in providing equal opportunities for all. Your future starts here – join us at Air IT and let's conquer new horizons together
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