Senior Pension Administrator

1 week ago

Birmingham, Birmingham, United Kingdom Aon Corporation Full time
Senior Pensions Administrator
Do you have strong attention to detail and commitment to provide ongoing quality?
Do you prioritise customer satisfaction to achieve service level agreements?
This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to 50% of your working week from home

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

You will be required to provide high quality administration support for internal and external clients, being a technical expert in the team and sharing your expertise by:

Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.

Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
Sharing best practice with colleagues through process and tool training.

Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.

Coordinating and participating in projects that will impact the work of teams and domains.
Building strong relationships with client teams, client representatives and third-party providers.
Achieving team and individual targets (KPIs, SLAs, quality targets.

Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).

Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.

At Aon, you will be able to enhance your current skills, while continuing to learn new ones as full training & support is provided.

Knowledge of pensions is an advantage, but not essential to be successful.

Having the opportunity to work virtually and in an office environment, ensures you are supported during your Aon induction through direct interaction with colleagues, trainers, and your manager, while still having the flexibility of agile working if required.

Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Birmingham to ensure you are not isolated, and benefit from the supporting network that is Aon United.

We work smartly in a hybrid environment, requiring you to be in the office more than 1 day per week which supports your on-going development and training needs.

You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.

Strong attention to detail and commitment to provide ongoing quality.
Including, the ability to adapt to shifting priorities, demands and timelines
In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

Please contact us to request an accommodation on
hybrid
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