TEC Officer

You will be answering, responding promptly and efficiently to all Telecare emergency and monitoring calls. Working within a very busy often pressurised environment, you must be able to adapt quickly to changing situations, prioritise your workload to incoming emergency calls with the ability to multitask.

Duties will include:

Calls handling duties responding to emergency calls for assistance, out of hours repairs and various helplines including Homelessness and Environmental issues in accordance with procedures.

Work shifts including days, nights, weekends, bank holidays on a shift rota pattern.

Flexible approach to support needs of the rota. This may include changing shifts at short notice.

To share workload with team members to maintain up-to-date and accurate data information entries.

To keep appraised and implement changes or new procedures as requested.

To deal with installation enquires and faults when Customer Services are busy.

To build and be responsible for your working knowledge of Telecare equipment in a fast-evolving industry responding to a wide range of telecare device types.

Guiding clients through a self-install and equipment test for their new alarm.

About you

Experience in a Call Centre environment, or telesales, with good customer service skills is essential.

Ability to remain calm and confident in an emergency situation.

Good IT skills with good literacy, accuracy and attention to detail

Knowledge of Microsoft Windows, and Office

Good communication skills, ability to listen, display empathy with a friendly and polite approach in a professional manner.

Ability to adapt quickly to new technology in a fast-changing environment.

Resilient and comfortable dealing with emotional or challenging calls.

Our offer to you

Salary: £,. Plus overtime and shift enhancements - an additional £ an hour between : and :, % plusage for bank holidays plus TOIL.

Working Hours: The Post Holder will be required to work mainly within the Control Centre, working on a rotating shift basis of mornings, afternoons, and nights (including weekends and Bank Holidays).

Contract Type: Permanent

Base: Corserv Care Lifeline, Office , Victoria Commercial Centre, Station Approach, Victoria, Roche, ST Austell PL LG.

The Post Holder will be required to work mainly within the Control Centre, working on a rotating shift basis of mornings, afternoons, and nights (including weekends and Bank Holidays).

The role will be a combination of shifts, primarily working in the office above, along with infrequent home working, when required.

Working with us you will have an employee benefits package that includes:

Generous pension scheme with employer contribution

Employee discount scheme and wellbeing events

Holiday starting at days and increasing to with service (pro-rata if part-time) with option to purchase additional, plus bank holidays

Cycle to Work scheme

Investment and support in your continuous training and development

Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

Our values

Committed , kind, caring and compassionate. High-quality , reliable, trustworthy and consistent. Collaborative , respectful, connected and understanding. Proactive , flexible, innovative and problem-solving.