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Help Desk Technical Consultant

3 months ago

Stockport, Stockport, United Kingdom Sharp UK Full time
Great career opportunity to join our helpdesk team based in Stockport as a
Helpdesk
Technical Consultant
You will help to provide customer support for our MFPs (Multi-Function Printers) and Audio-Visual Solutions products, including networking, connectivity and dealing with end user support requests

Key Responsibilities:


Working as part of the helpdesk team to provide end user support around MFP connectivity issues via telephone and remote access.

Carry out chargeable calls where applicable.

Assist with internal training for new and existing helpdesk technicians.

Manage and ensure queries follow the correct processes and are dealt with efficiently.

Access software updates, drivers, knowledge bases and FAQ resources on the internet/Intranet to aid in problem resolution
Creating and updating user guides as required
Ensuring that a professional, customer focused approach is followed at all times
Being open to learning new skills and products.

Attending team meetings and training courses.

Person Specification:

Good understanding of IT and technology including networking

Good IT and PC Skills, especially MS Office / Teams

Demonstrable technical and analytical problem-solving approach to difficult situations

Ability to prioritise multiple complex tasks whilst working to tight deadlines.

Evidence of delivering a "customer excellence approach".

Effective oral and written communication skills on both technical and non-technical issues

Ability to plan and organise self effectively.

Team Player

Capable of building relationships with customers, call control, engineers and sales

Ability to provide a patient and professional phone manner.

About Sharp Business Systems UK Plc


By providing excellent pre-sales advice and supplying innovative, state-of-the-art solutions, which we support with outstanding service, we deliver very high-levels of customer satisfaction.

We have thousands of customers who have been with us for many years and are happy to turn to us time and time again for new products, solutions and services; our relationships are testament to the quality of the customer service we provide.


Job Types:
Full-time, Permanent

Benefits:

  • Additional leave
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Referral programme
  • Sick pay

Schedule:

  • Monday to Friday

Work authorisation:

  • United Kingdom (required)

Work Location:
In person