Member Communications and Client Campaign Manager

7 days ago


Hove, Brighton and Hove, United Kingdom Legal & General Full time
Join Our Team as Member Communications and Client Campaign Manager

We are looking for a dynamic individual to join us in the role of Member Communications and Client Campaign Manager. In this exciting position, you will be responsible for developing and delivering member communication materials and engagement campaigns that drive the best member outcomes while meeting the commercial needs of our Workplace business and wider division. Leveraging Member Insight and data analytics, you will continuously improve communications and campaigns for maximum impact.

What You'll Be Doing:
  • Designing and delivering campaigns and communications that align with contact and engagement strategies for members, ensuring cost efficiency and timely delivery, maintaining brand guidelines and customer centricity.
  • Collaborating with agencies and suppliers to create materials that meet business targets within budget.
  • Implementing tracking and reporting mechanisms to analyze campaign effectiveness and optimize member outcomes.
  • Utilizing customer insight and data to enhance communication activities and convey key messages that support commercial objectives.
  • Creating campaign and communication strategies across various channels, incorporating test and learn methods to maximize impact.
  • Building strong relationships with internal and external stakeholders to leverage expertise and meet requirements.
  • Operating within the risk and compliance framework to ensure all activities adhere to the Group's risk policy.
  • Developing relationships with key stakeholders to drive optimal results for both our company and clients.
About Our Company

Legal & General Retail aims to help customers plan for the unexpected, achieve financial security, and protect what matters most to them. Our division combines various businesses under one umbrella to better understand and meet customer needs. Created in 2022 through the merging of retirement and insurance businesses, we have customer-focused ambitions and a growing presence.

Qualifications

Who We're Looking For:

To excel in this role, you should have a Marketing or business-related degree, ideally with experience in the Financial Services industry. Key qualifications include:

  • Numeracy and strong analytical skills with budget management experience
  • Effective communication and influencing abilities with stakeholders at all levels
  • Project management skills to handle multiple projects within tight deadlines
  • Adaptability to work in a fast-paced environment with attention to detail
  • Proficiency in IT skills and relevant software packages

Experience in developing consumer communication plans and collaborating with agencies is essential.

Company Benefits
  • Performance-related bonus plan and share schemes
  • Generous pension contribution
  • Life assurance and medical insurance for permanent employees
  • 25 days holiday, increasing with service, and options to buy/sell holiday days
  • Competitive family leave, electric car scheme, and various discounts
  • Modern, collaborative workspaces designed with wellbeing in mind
About Legal & General

Legal & General is a leading financial services organization with a strong heritage and an exciting future. As one of the world's largest asset managers, homebuilders, pension providers, and insurers, we drive value for customers and society through a unique business model. We offer a welcoming, inclusive culture with opportunities for personal and professional growth.

If you are interested in this opportunity, we would love to hear from you



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