Transformation Lead, Business Architecture

2 weeks ago


Edinburgh, Edinburgh, United Kingdom NatWest Group Full time
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.


This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Transformation Lead, Business Architecture & Enablement

  • You'll be accountable for the leading the Customer Propositions & Delivery (CP&D)'s transformation blueprint and roadmap, including the business model and architecture, supporting in delivering our endtoend customer journey transformation
  • You'll own the definition, coordination and delivery of critical, strategic initiatives while managing relationships with key stakeholders
  • This is your opportunity to steer the strategic vision of the bank along with senior colleagues

What you'll do:


As a Transformation Lead, you'll drive the continued transformation of CP&D's Customer Journey model, leading the initiation, planning, design and implementation of all aspects of business change in line with the strategic direction of the function.

You'll work closely with the goal leads and wider leadership team to ensure we are executing our model effectively and coordinating actions across the CP&D team.


We'll look to you to lead the design and implementation of a 'horizon scanning' approach for CP&D, ensuring that the leadership team are reacting to external market conditions.

As well as this, you'll design and manage the maturity assessment of the goal model across CP&D.

You'll also be:

  • Coordinating the transformation plan across CP&D, ensuring consistent outcomes across our goal and journey models
  • Identifying, coordinating, and delivering continuous improvement initiatives and process reengineering to the business model
  • Owning the view of model maturity and helping the team take action
  • Overseeing the production of regular updates to drive a culture of continuous improvement
  • Helping drive a consistent approach to 'horizon scanning', ensuring the goal model is well informed and making effective commercial decisions

The skills you'll need:

You'll need strong communication skills and experience of producing recommendation papers for executive and senior audiences. You'll also need strong stakeholder management skills with a proven ability to influence at executive and senior manager levels.

We'll also expect you to have:

  • The ability to collaborate at different levels across the bank
  • Experience of operational and financial planning with a strong strategic awareness
  • Experience of relevant legal policies, regulatory and statutory obligations, risk management and internal governance framework
  • A background in leading diverse professional teams


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