Workshop Controller

2 weeks ago


Leeds, Leeds, United Kingdom Synergie Full time

Job title:
Workshop Controller

Location:
Leeds

Salary:
£40,000 DOE

Start date:

ASAP

Contract type:
Full-time, Permanent

This is a fantastic opportunity to join a successful company with great benefits.

This role offers the chance to be part of an agile and highly-skilled team as a Workshop Controller, for applicants with previous dealership experience.

If the following description sounds like you, then you're our kind of person

Role responsibilities:

  • The Workshop Controller role is one of the busiest and most pressurised roles within the dealership
  • This role consists of handing out work to vehicle technicians to ensure the smooth running of the workshop
  • You will also liaise with the Technician Department, and be on hand to answer any queries from other departments and customers
  • To be responsible for planning all incoming work, managing time and resource
  • To assign Technicians to tasks, ensuring productivity is maximised and deadlines are adhered to
  • Responsible for performance management, coaching, and team development
  • Qualitychecking, ordering parts, auditing, compliance, and health and safety are important elements of this role
  • This role is customerfacing and may include road tests and managing query resolution
  • Uphold the highest ethical standards

Position:

  • To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average
  • To deliver gross profit in line with the business plan by maximising the number of hours
  • To distribute and control the issue of work to the technicians to maximise quality and overall efficiency
  • To lead, motivate, coach, and develop the team to achieve their daily objectives
  • To ensure a strong relationship is maintained with the parts department to maximise parts availability
  • To ensure the accurate completion of all relevant documentation for each repair
  • To ensure that the manufacturer's warranty standards are always adhered to
  • To ensure that a safe working environment is maintained in line with the Company's Health and Safety policy and that general housekeeping and appearance are maintained at a high standard

Qualification and skills:

  • A full UK driving licence
  • Experience in a franchised dealership
  • Basic IT literacy
  • Minimum 3 years' experience in a relevant role or timeserved apprenticeship

Benefits:

  • Ongoing training opportunities to provide you with the right career path and career progression
  • 25 days holiday rising with length of service plus bank holidays
  • Preferential Service Rates
  • Pension
Acorn by Synergie acts as an employment agency for permanent recruitment.
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