Patient Access Coordinator

2 weeks ago


London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time
Our sleep disorders centre provides a service for a range of sleep disorders including:

  • sleep apnoea
- restless legs syndromeand periodic limb movement disorder
- unwanted behaviours at night (parasomnias), such as: - sleepwalking

  • REM sleep behaviour disorder
- nightmare disorder
- nocturnal epilepsy
- causes of extreme sleepiness, such as: - narcolepsy
- excessive daytime sleepiness

  • Kleine-Levin syndrome
- circadian rhythm disorders (difficulty falling asleep, waking up during the sleep cycle or waking up too early and being unable to fall back to sleep)

We're one of the leading sleep services in the UK. We were the first NHS trust to use apioneering implant device to treat severe sleep apnoea.


An exciting opportunity has become available in the Adult Sleep service for a full time Band 3 Patient Access Coordinator.

We are seeking a dedicated and highly motivated individual with good interpersonal skills to work together with a highly competent and friendly team.

Full training will be provided.

  • Act as the first point of contact for all patient access queries to the service
  • Responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
  • Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
  • Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to reconfirm attendance in line with departmental protocols.
  • Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
  • Develop expertise in all aspects of the specialty pathways for the service
  • Respond to patient queries or concerns in an effective and professional manner, escalating where appropriate to the Team Leader
Guy's and St Thomas' Hospital Foundation Trust is one of the largest in the NHS. A full range of services is provided to the local population and patients from further afield. St Thomas' Hospital is located on the south bank of the river Thames opposite the Houses of Parliament. Guy's Hospital is adjacent to London Bridge. Both hospitals have excellent transport links.

Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

The post holder will:

  • Put patients first
  • Take pride in what they do
  • Respect others
  • Strive to be the best
  • Act with integrity


The Patient Access Coordinator will be the main point of contact for all service users, along with the clinical and non-clinical team.

For full details, please refer the the job description attached.

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