Patient Access Coordinator

2 weeks ago

London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time
The children's surgery service is the regional centre for specialist and general surgical care. We see children from south east London, Kent and south east England. We care for children from the womb, through birth and childhood.

Across the region, we work closely with and provide surgical support to a range of other children's services including:

  • children's intensive care (PICU) andneonatal intensive care units
- children's neurosciences
- children's inherited metabolic diseases
- congenital heart disease
- children's kidney service
- other specialist children's services at Evelina London Children's Hospital.


We provide general surgery services at Evelina London Children's Hospital, University Hospital Lewisham and at a range of outreach clinics across the south Thames region.

We also carry out specialist investigations and surgical management for disorders of the gut (the gastrointestinal tract).

The Children
- s Day Surgery opened July 2023 and provides further surgical capacity for our Children enabling patients to be treated without being admitted.


The Paediatric Surgical department have a fantastic opportunity and are delighted to offer 1 year fixed term Patient Access Co-ordinator position within the Central admissions team.

Working hours are expected to be 37.5 hours a week within Monday - Friday.

This post requires good organisational and communication skills with a proactive and flexible approach. Responsibilities include;

  • Front of house reception duties for Theatre and Preassessment.
  • Working with Patient pathway Coordinator to plan and manage of patient bookings, overseeing waiting lists and managing urgent referrals.
  • Act as a primary point of contact for patients and other professionals.
  • Working across multiple sites, Monday to Friday, between 9am 5pm.
  • Expected to meet set KPIs
  • Ensure accessibility to patients and colleagues.
The Trust

Guy's and St Thomas' Hospital Foundation Trust is one of the largest in the NHS. A full range of services is provided to the local population and patients from further afield. St Thomas' Hospital is located on the south bank of the river Thames opposite the Houses of Parliament. Guy's Hospital is adjacent to London Bridge. Both hospitals have excellent transport links.

Organisational Values

Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

The post holder will:

  • Put patients first
  • Take pride in what they do
  • Respect others
  • Strive to be the best
  • Act with integrity


Ourvalues and behaviours framework describes what it means for every one of us in the Trust to put our values into action.

The framework can be found on our Trust careers pages and GTIntranet.


The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.


The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.


Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality.

This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

Main Duties

  • Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
  • Liaise with patients prior to their visit to ensure that a mutually convenient date and time is agreed.
  • Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to reconfirm attendance in line with departmental protocols.
  • Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
At reception

  • Provide a welcoming and efficient reception service and to put patients at their ease.
  • Administer the clinic using the clinical system as per the department protocols.
  • Ensure that all data is inputted accurately into the clinical system in a timely manner.
  • Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics.
  • Escalate any issues where appropriate to Team Leaders.
Ongoing pathway management

  • Develop expertise in all aspects of the speciality pathways for your access team.
  • Attend re

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