Senior Payment Associate

2 weeks ago


Manchester, United Kingdom Starling Bank Full time

Hello, we are Starling, a modern bank that leverages technology to empower individuals in managing their finances innovatively. We are not just a bank, we are a fairer and user-friendly banking option, aiming to simplify financial matters for everyone. At Starling, we have a workforce of over 3,000 employees across various locations like London, Southampton, Cardiff, and Manchester.

About the Job Title:

Join us as a Senior Payment Associate at Starling Bank, where you will be an integral part of the Payment Operations team. Your role will involve addressing customer payment queries, collaborating with technical teams to enhance your understanding of payment transactions, and ensuring compliance with all Service Level Agreements (SLAs).

The Shifts:

The current working hours for the team are from 9 am to 5:30 pm, Monday to Friday.

Training and Role Description:

Embark on a 6-week training program conducted in-office to equip you with the necessary skills and support for excelling at Starling. This role is a hybrid one, with the initial 6 weeks spent full-time in the office, later transitioning to 1/2 days per week.

The Selection Process:

After reviewing your application, if we recognize your suitability for the position, you will be invited for a brief 20-minute phone interview. Subsequently, the final step involves a video interview with our Payments team to delve deeper into your skills and experiences related to the role.

Main Responsibilities:

  • Ownership of diverse payment schemes such as Current Account Switch Service, BACS, Faster Payments, and SWIFT/SEPA
  • Prompt resolution of queries and investigations
  • Coordinating with other financial institutions
  • Compliance with SLAs
  • Demonstrate accountability in providing customer-centric solutions
  • Actively participate in process enhancement and workflow improvements
  • Support payment processing operations
  • Assist in incident management
  • Collaborate with the reconciliation team to address any outstanding discrepancies
  • Create and maintain procedural documentation
  • Proactively tackle technical errors across various payment schemes
  • Efficiently manage and resolve customer complaints

Required Qualifications:

Behaviors & Skills:

  • Effective Communication Abilities
  • Keen Attention to Detail
  • Capability to work autonomously and within a team
  • Time-management skills adhering to SLAs
  • Adaptability to change

Job-Related Skills:

  • Proficient written communication capabilities
  • Ability to prioritize tasks efficiently
  • Prior experience in handling payments
  • Strong customer service aptitude

Benefits Package:

  • 25 days annual leave (plus flexible public holiday allowance)
  • Additional day off on your birthday
  • Progressive increase in annual leave with tenure, with an option to buy or sell up to five extra days
  • 16 hours of paid volunteering time annually
  • Company-enhanced pension scheme with salary sacrifice option
  • Life insurance at 4 times your salary & group income protection
  • Comprehensive Private Medical Insurance inclusive of mental health support and cancer care, along with partner benefits like discounts with Waitrose, Mr&Mrs Smith, and Peloton
  • Family-friendly policies and incentive programs including a refer-a-friend scheme
  • Access to Perkbox membership offering retail discounts, wellness platforms, and various perks
  • Opportunities for initiatives such as Cycle to Work, Salary-Sacrificed Gym partnerships, and Electric Vehicle (EV) leasing

About Starling:

If you find yourself hesitating to apply due to not meeting every requirement, banish those thoughts. While we cannot accommodate every flexible working request, we are open to discussions. If you are enthusiastic about joining our team but unsure if you meet all criteria, reach out. We are on a mission to revolutionize banking through our dedicated team that brings together individuals from diverse backgrounds and experiences to tackle challenges collaboratively.



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