Senior Payment Associate

1 week ago


Manchester, United Kingdom Starling Bank Full time

Join Starling Bank as a Senior Payment Associate

Starling is not your typical bank. We have redefined banking by leveraging technology to provide a revolutionary approach to saving, spending, and managing money. Think of us as a UK bank with a fast-paced, disruptive tech company vibe. We have over 3,000 dedicated individuals spread across our London, Southampton, Cardiff, and Manchester offices.

About the Role:

As a Senior Payment Associate at Starling Bank, you'll be an essential part of the Payment Operations team. Your responsibilities will include resolving customer payment queries, collaborating with technical teams to enhance your understanding of payment transactions, and ensuring compliance with all service level agreements (SLAs).

The Shifts:

Currently, the team operates from 9am to 5:30pm, Monday to Friday.

Training:

We offer a rigorous 6-week training program held in the office to equip you with the necessary skills and knowledge to excel at Starling. Your first 6 weeks will be full-time in the office, transitioning to 1-2 days per week afterward.

Recruitment Process:

Upon reviewing your application, if we believe you're a good fit for the role, you'll have an initial 20-minute phone interview. The final stage involves a video interview with our Payments team to delve deeper into your skills and experience.

Responsibilities:

  • Owning various payment schemes such as Current Account Switch Service, BACS, Faster Payments, and SWIFT/SEPA
  • Resolving queries promptly and conducting investigations
  • Collaborating with external banks
  • Adhering to SLAs diligently
  • Providing customer-centric solutions
  • Improving workflows and processes
  • Assisting with payment processing and incident management
  • Working closely with the reconciliation team
  • Creating and maintaining procedural documentation
  • Addressing technical errors across payment schemes
  • Handling and resolving customer complaints

Requirements:

Behaviours & Competencies:

  • Effective Communication Skills
  • Attention to Detail
  • Ability to work autonomously and in a team setting
  • Time Management
  • Adaptability

Skills:

  • Strong written communication
  • Prioritization skills
  • Experience in payments
  • Excellent Customer Service

Benefits:

  • 25 days of holiday time
  • Extra day off on your birthday
  • Opportunity to buy/sell up to five additional days off
  • 16 hours of paid volunteer time annually
  • Company-enhanced pension scheme
  • Life and group income protection insurances
  • Private Medical Insurance with various benefits
  • Family-friendly policies and various incentives
  • Access to wellness and retail discounts through Perkbox membership
  • Various initiatives like Cycle to Work and Electric Vehicle leasing

About Starling Bank:

If you're interested in joining our team, don't hesitate to apply even if you don't meet all the criteria. At Starling, we value diversity and inclusion in the workplace and are committed to reshaping the banking industry. We bring together individuals with diverse backgrounds to collaborate and innovate.

Starling Bank is an equal opportunity employer, striving to create a workplace where everyone feels valued and appreciated. We consider all applications without regard to various characteristics protected by law. By applying, you consent to Starling Bank processing your personal data in accordance with our Privacy Notice.



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