Wholesale Sales Coordinator, GSA

2 weeks ago

London, Greater London, United Kingdom Funko Full time

SALES COORDINATOR, Germany, Switzerland, Austria, Italy. 12m FTC

LOCATION: London, Hammersmith

WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working

REPORTS TO: Regional Business Development Manager

Role Purpose

The Sales Coordinator handles all customers in partnership with designated members of the sales team in fielding incoming account-specific queries. This role holder will be expected to support communications between the sales team and customers.

What You'll Do:

  • In-depth product setup information: providing all customers with the detail they need on Funko products and categories.
  • Product image management: ensuring key customers are receiving images promptly and correctly.
  • Catalogue management.
  • Supplying test certificates as available / required.
  • Developing and maintaining strong working relationships with customers, retail partners, peers and other departments.
  • Participation in product / brand knowledge training to learn about new and existing product lines.
  • Ensuring the highest level of customer service resulting in increased productivity and achieving quarterly incentive goals.
  • Assisting with enquiries regarding client products and timelines.
  • Attending account sales meetings both internally /externally and conference calls where applicable.

What You'll Bring:

  • Excellent written and verbal communication skills in English and German.
  • Passionate about the customer experience.
  • Working knowledge of Microsoft Office 365 packages and Excel (including V-Lookups and X-Lookups).
  • Excellent organisational skills and ability to prioritize.
  • Demonstrates a 'team player' ethic.
  • Fantastic attention to detail.
  • Ability to work with confidential information and remain discreet at all times.
  • Good relationship builder with internal and external stakeholders.
  • Driven, pro-active and works at pace.
  • Ability to 'think out of the box' with a hands-on mentality.
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