Service Quality Team Leader

2 weeks ago

Liverpool, Liverpool, United Kingdom Homeless Link Full time £34,955

Job Title:
Service Manager

Responsible to:
Director of Homeless Services
5 hrs per week (flexible working hours can be agreed)
34,955 and possibility of 5% on call allowance
~35 days annual leave including bank holidays per annum
~ Paid Medicash support
~ Birthday day off
~ Cycle To Work Scheme
~ Refer a Friend Scheme
~ Company Pension Scheme 4%
~ Funded Training Opportunities

These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

The Hostel Manager is responsible for the effective operational management of the Florence House service. The post holder will line manage the Support Staff.

Working closely in a team with the Director of Homeless Services, and wider operational leadership and the post holder will provide day to day management and assist in the development of the services.

The post holder will be working primarily between the hours of 9am and 5pm, with the occasional requirement to work flexible hours as appropriate to the post including some weekends and evenings as part of the 24/7 rota and to be on call out of hours.

Ensure residents receive flexible, person centred support informed by Cognitive Analytical Approach (CAT) and reflective practice.
Manage the day to day running of the hostels utilising "The Flexible Hostel Approach"
Maintain excellent communication with YMCA Management team
To Maintain the quality standard of the buildings ensuring all Health & Safety compliance is in place and repairs and maintenance are completed
To supervise, support and direct your staff to make appropriate and informed decisions around our clients support and accommodation

To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, residents and staff team.

To make recommendations to the Director of Homeless Services on the development of the service which involve any financial commitments or alterations to service delivery
Attend and meaningfully contribute to weekly communication meetings with the Director of Homeless Services and OLT, submitting reports on request
Line Management and HR responsibilities

Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service.

Monitor the team's contribution to the collection of rents and ensuring compliance of staff with the HB application process and complex HB claims
Collate data on the performance of the service and team and make recommendations to the Director of Homeless Services to ensure the service achieves its KPI's
Allocation of residents to support workers to ensure the residents have the most appropriate support worker assigned
Organise the staff rota and cover for the service and keep records of sickness, toil, rotas and annual leave ensuring the continuity of support for residents

Monitor, collate and audit support workers weekly folders, achievement records, risk management plans, support plans, support contracts, CAT plans, Outcome Stars, room checks, and outcomes to ensure all are reflecting the delivery of high quality consistent support across the service.

Set individual objectives with the team in negotiation with the Director of Homeless Services and team members
Identify training needs and requirements for individuals to ensure successful delivery of the programme
Assist the Director of Homeless Services to manage disciplinary and grievance procedures when necessary
Ensure the induction of new staff to the service
Encourage involvement and participation from residents in the development, running and shaping of the service
Hear appeal cases, complaints and complaints from the public as required
Liaise with emergency services
Ensuring that you embed and adhere to organisational Health & Safety policies and procedures within your service delivery

Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence, and working together to deliver high quality services.

Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.

Contribute to the organisations formulation of policy and procedures

Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service.

Undertake own administrative services.
Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services.
Adhere to Protection from abuse policy.
Observe and ensure compliance with the professional boundaries and data protection policy.
They will be expected to carry out some out of hours duties such as emergencies and meetings called at short notice

Work within agreed policies recommending changes where necessary and co-operate with all other staff to ensure the best interests of YMCA Together are always a prime consideration.

Person Specification – Service Manager
Housing, management or training related qualification

Experience of working with supporting people with multiple and complex needs who have experienced a period of homelessness.
Must be financial literate
Experience of delivering training
Working knowledge of housing legislation, HMO requirements, Health & Safety, protection of vulnerable adults, safeguarding,
A comprehensive working knowledge of the latest best practice in: Risk Assessments, Creative support planning, Welfare Reform, Human Resource Management, Supporting complex needs
Knowledge of day services
Manage the day to day running of the hostels and the issues arising from a 24/7 service 365 days a year
Assist with the management and development of a team through sound recruitment, selection, induction procedures for new employees and volunteers
Develop a high quality person centred approach
Develop the potential of individual staff via supervisions and appraisals to facilitate effective succession planning
Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages
Develop and sustain sound working relationships with local people and local community groups.

If you would like to apply not directly through the website, please email your completed application form to .

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