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Storage and Backup Engineer

3 months ago

Birmingham, Birmingham, United Kingdom Chapman Tate Associates Full time

Job Role
:
Storage and Backup Engineer
Location
:1 hour commute Worcester - flexible working

Salary package
:
£50-60,000 + bonus + benefits

Key skills:
VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider,Commvault, Cloud, DPS, Data Protection Services, Datto, Backup and Recovery


Chapman Tate Associates seeks a Storage and Backup Engineer to join this leading IT MSP that deliver a range of services and solutions around Cloud Computing, IT Managed Services, Storage/Backup Solutions, Unified Communications and Cyber Security.


Working and supporting a varied range of customers the Storage and Virtualisation Consultant will be responsible for providing specialist support services to a range of customers in a diverse range of industries.


Ideally you will have worked with and supported an VMware Solutions (vSphere, ESX, Horizon) and Storage/Backup Solutions around Veeam, Commvault, Dell/EMC, IBM or HPE.


The role will include the following:

  • Implementation, design and delivery of IT infrastructure and Storage Services
  • Presales support
  • Investigate issues and provide root cause analysis
  • Execute Change, Release and Incident Management effectively and timely
  • Adhere to deadlines in line with SLA's

Skills and Experience:

  • Proven track record of 3rd line infrastructure support experience
  • Experience supporting the following Infrastructure solutions:
  • VMware 5.5\6.0\6.5\6.7 (Clustered\Multiple site)
  • HP\Cisco UCS\Dell servers
  • Shared SAN Storage

Other areas of the role will include:

  • Provide client system administration, support and technical resolution
  • Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service
  • Ensure runbooks are maintained and kept up to date for all assigned customers
  • Working to customer Service Level Agreements (SLA's)
  • Liaising with 3rd Party support companies
  • Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected
  • Identify issues and help to drive improvements in customer satisfaction

Skills and Experience:

Essential:

  • Experience working in a engineering and troubleshooting environment
  • Exposure and understanding of IT Principles and technologies
  • Demonstrable strong customer service focus

Softer skills will include:

  • Excellent communication skills, both written and verbal
  • Professional appearance, wellmannered and a constructive attitude in all workrelated matters
  • Ability to handle multiple tasks and prioritise work to maintain required productivity levels
  • Willingness to research and selfstudy to keep skills relevant
  • Selfmotivated, flexible in approach, enthusiastic team player and independent worker
  • Strong rapport and relationship building skills with internal/external customers
  • Strong personal drive, sense of responsibility and accountability, results driven
  • Methodical in approach with sound analytical and problemsolving skills, and keen attention to detail
  • Enjoys a challenge
Excellent opportunity within a thriving business that look after and develop their staff.