Sales Consultant

1 week ago


Oxford, Oxfordshire, United Kingdom Mogford Limited Full time

The Oxford Collection is a small, privately owned group of two luxury 5* hotels and three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar.

Having very recently undergone a complete refurbishment programme, we have 78 bedrooms across two iconic properties in central Oxford, with unrivalled views across the city's beautiful skyline.

We are looking for a Sales Consultant for Reservations & Groups to join our Reservations & Events team.

The Reservations & Events team is located in our beautifully renovated offices, situated in St. Giles, central Oxford.

  • Selfmotivated, driven, resultsorientated, proactive, positive attitude
  • Excellent communication and interpersonal skills
  • Excellent people management skills
  • Highly organised, with the ability to work under pressure and meet deadlines
  • Reservations and guest relations experience within the luxury hospitality sector would be beneficial

Sales Consultant - Reservations & Groups Responsibilities:

  • To be responsible and take ownership for all room transient and group reservations for The Oxford Collection.
  • To be confident in knowing all systems for The Oxford Collection for Rooms, F&B, Events Sales and Revenue.
  • To take ownership and process deposits for all room reservations and groups and to ensure that guests are fully aware of the hotel's cancellation policies.
  • Having a thorough knowledge of all the Hotels' computer systems to ensure that all records and booking details are correct at all times.
  • Ensuring that all reservations and groups are confirmed in writing as per the Company standards.
  • Understanding the standards of performance set out in the Leading Quality Experience report for the group and adhering to them at all times.
  • Maximising room revenue by selling and upselling at all times.
  • To practice effective rate management through familiarisation with the hotel business trends, relevant to seasonal and local market forces.
  • To proactively crosssell The Oxford Collection hotels, venues and restaurants and to secure group business by offering alternative or fallback options.
  • To process, send, and receive booking proposals and contracts, purchase orders, accounts and outstanding/aged payments.
  • To followup on and communicate sales leads, i.e. new agents/partners, to the reporting line and to ensure they are added to the relevant system and database.


We offer a 40-hour working week (Monday to Sunday rota with two days off) with a salary of £13.00 per hour plus non-contractual service charge (tronc).


Sales Consultant - Reservations & Groups Benefits:

  • 50% discount on food within our restaurants
  • Up to £700 recruitment incentive
  • Membership to our Employee Assistance Programme with Hospitality Action
  • Pension scheme
  • Opportunities to develop within the Company
  • 28 days holiday inclusive of bank holidays per annum
  • A paid day off on your birthday
  • Team awards and prizes
  • Hospitality Rewards: offering discounted gym membership, highstreet and online shopping discounts, discounted vouchers, and a cashback card
  • Eligibility to work within the UK must be proven and two references should be available on request._

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