Quality Assurance Officer

1 week ago


Beccles, United Kingdom Home Support Matters Full time

Quality Assurance Officer

Are you passionate about ensuring quality standards?

If so, this position is ideal for you. You will apply your exceptional organizational skills and experience in the care sector to maintain the company's quality assurance functions and documentations pertaining to customers and field staff.

This role is a full-time position for 37.5 hours per week, Monday to Friday from 9 am to 5 pm, with an on-call commitment. Being on call entails being the primary contact for out-of-hours teams and supporting all aspects of care delivery - and yes, this is compensated additionally to your salary.

You will be tasked with overseeing and assisting a team of Field Care Supervisors to ensure that operational processes meet quality and compliance standards.

Home Support Matters offers a wide array of home care services, from visiting care to highly specialized services.

Skills and Knowledge Required:

  • Experience in Health and/or Social Care
  • Proficiency in using computer systems, especially Microsoft packages
  • Experience in interpersonal communication, including navigating challenging conversations
  • Ability to perform effectively under pressure
  • Strong organizational skills and meticulous attention to detail
  • Capability to prioritize tasks and manage a demanding workload
  • Must possess a valid, clean driving license and have access to your own vehicle

We strongly believe that offering dignified, respectful, and compassionate care packages with empathy empowers our customers to maintain independence and confidence in their own homes. Hence, we seek individuals who resonate with our core values.

Our core values are:

  • Devotion to excellence and continuous improvement
  • Providing compassionate care to those we support
  • Demonstrating dignity and respect towards our clients
  • Fostering trust and respect among all team members

Salary: £25,000 plus additional compensation for on-call responsibilities



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