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Customer Support Executive
1 week ago
Our client is seeking a Customer Support Executive to join their team in Redditch. They need someone customer-focused to assist customers with general inquiries.
About the role:
- Support customers dealing with payment difficulties from the start
- Contact customers proactively to discuss arrears, using various channels like phone calls, letters, emails, and SMS
- Respond promptly and empathetically to incoming customer contacts
- Negotiate tailored solutions for customers based on their circumstances
- Conduct income & expenditure assessments to ensure affordability of arrangements
- Handle customers with sensitivity, especially those in vulnerable positions
Requirements:
- Prior experience in collections or debt management is beneficial
- Strong customer service and negotiating skills
- Good IT proficiency
This role offers a basic salary of £25,000, with potential increases up to £29,000 based on performance. Working hours are 40 hours per week to cover business hours and Saturdays.
Holiday:
25 days + bank holidays, increasing with years of service.
If you believe you have the necessary skills and experience, please contact Michelle Laight or click APPLY with your CV.
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