Customer Support Executive

1 week ago


Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

Our client is seeking a Customer Support Executive to join their team in Redditch. They need someone customer-focused to assist customers with general inquiries.

About the role:

  • Support customers dealing with payment difficulties from the start
  • Contact customers proactively to discuss arrears, using various channels like phone calls, letters, emails, and SMS
  • Respond promptly and empathetically to incoming customer contacts
  • Negotiate tailored solutions for customers based on their circumstances
  • Conduct income & expenditure assessments to ensure affordability of arrangements
  • Handle customers with sensitivity, especially those in vulnerable positions

Requirements:

  • Prior experience in collections or debt management is beneficial
  • Strong customer service and negotiating skills
  • Good IT proficiency

This role offers a basic salary of £25,000, with potential increases up to £29,000 based on performance. Working hours are 40 hours per week to cover business hours and Saturdays.

Holiday:

25 days + bank holidays, increasing with years of service.

If you believe you have the necessary skills and experience, please contact Michelle Laight or click APPLY with your CV.



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