Transaction Associate
7 days ago
If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.
Key Purpose:
Reporting into the Transactions Manager the primary responsibility of the Transactions Associate - OTC is to support the transactional delivery of OTC, in particular for Account Receivables and Cash Collection activities.
Responsibility is to follow the flow of work, observing all key business controls to ensure all work completed under the remit is 'right first time' and adheres to the Group Policies.
Performance Delivery:
- Allocate Customer payments
- Review and manage customers aged debt
- Chase customers for outstanding debt
- Perform credit checks via credit reference agencies
- Manage credit blocked orders
- Prepare documentation for monthly controls and audit requirements
- Ensure all SLA's and KPI's are met
- Follow SSC OTC processes efficiently and effectively in line with the Group Credit Policy
- Manage incoming requests through workflow and schedules activities appropriately
- Strive to achieve best practice performance levels as per benchmarks agreed with the Transactions Manager and Head of Transactions
- Champion customer service in the Transactions process area
Meet customer needs
- Understand the importance of identifying and meeting the needs of external and internal customers, making sure issues are escalated timely and according to the Transactions Escalation Matrix
- Operate effective process management, ensuring bottlenecks are addressed and work appropriately balanced (e.g through effective LEAN techniques)
- Operate key business controls so that all work completed under remit is "right first time"
- Seek to improve current processes
- Maintain procedures for the onboarding of any changes or new processes.
Key Result Areas:
1- Company overdue rate Vs Target
2- Sales risk kept to minimum
3- Customer service level - Blocked orders to be kept to a minimum
4- "Right first time" Transactions principle
5- Cash allocation accuracy and Auditing
Relevant and Quantifiable Measures:
Customers receipts posted and allocated daily
Customer's payments chased and customers accounts updated with latest status twice a month
Overdue debt target achieved as per entity target
Customers deductions reconciled against customers disputes file and appropriately coded
Behavioural Competencies / Personal Characteristics:
Demonstrate McBride Values:
Team work
Builds relationships,
Collaborative Team working
Aspire to be the best
Self confidence
Self management
Customer service
Technical expertise and Professionalism
Always committed
Flexibility and adaptability
Emotional resilience
Resource management
Accountability Giving and Taking
Initiatives and taking ownership
Decision making and judgement
Technical Competencies & Qualifications:
- Previous SSC/OTC experience required, especially in Credit control and Accounts receivables
- Prior SAP experience
- Fluent in English plus one or more McBride relevant European languages are essential/desired: Italian and Spanish/French
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