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Sales Administrator
3 months ago
THE OPPORTUNITY:
Macildowie are currently looking for a
Sales Administrator for a well established business based in Loughborough.
You will be working in the Sales Order Processing Team assisting our Customers with Product Information, Stock Availability, Pricing and Processing the Sales Orders received.
The Order Processing Team also assist our Sales Managers and Customer Services Team with Product Information, Stock Availability and Pricing.
As well as providing Product Information and Processing Sales Order there are also general Admin Queries involved in the role, these ranges from investigating and resolving incorrect Deliveries, Back Order Updates, Invoice Queries and Customer Returns.
We are also in the process of upgrading our ERP System, implementation is next year so there will be opportunity to assist with transferring Customer & Product Data and developing new Order Processes.
This is a full time permanent position.THE ROLE & YOUR RESPONSIBILITIES:
Answers Customer calls and providing Product Information, or taking the relevant details to provide a Customer Call Back
Monitoring a shared inbox and responding to any Customer Inquiries in a timely manner
Sales Order Processing, ensuring all orders for next day are processing by 3.30pm and working closely with the Warehouse to ensure these are despatch as soon as possible to meet Customer delivery requirements
Provide a high level of Customer service at all times, seeing enquiries and complaints through from initial contact to resolution in an efficient and timely manner
Arranging collections and deliveries in and around the UK
Ensuring that Customers are given accurate information and delivery times to assist them in their production scheduling and keeping Opera updated with correct information & dates
Working closely with other Departments in IMS to ensure the smooth running of business, achieve targets and maintain a high level of customer service at all times
Investigating and resolving invoice queries, and raising credits if and when required
Working closely with Sales Managers to maximise sales providing high Customer Service
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Confident in communicating over the telephone, from Customers to Suppliers through to Management
Be literate and numerate
Able to organise and prioritise workload effectively
Have the ability to work under pressure and to tight deadlines
Confident in and able to work within a team to achieve targets
Able to work from your own initiative and ability to problem solve
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