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Head of IT

3 months ago

London, Greater London, United Kingdom The Big Table Group Full time


Overview of Big Table
Group

We're an independent restaurant operator of some of the most recognisable and loved
restaurant brands to be found anywhere in the eating-out market, such as Bella
Italia, Las Iguanas, Frankie & Benny's, and Banana Tree, including several
concession sites located within Center Parcs Villages. With more than 200
restaurants in a variety of locations including leisure parks, shopping
centres and high streets,
we are a national business, from Edinburgh to Torquay, employing almost 7,000 people and serving more than 15 million
meals each year.

Overview of the role

The group is constantly investing in its network
and business applications, across all its site locations and is always looking
to further utilise this infrastructure to support the business in the best
possible way, including the customer facing technology, to position strongly
for navigating future challenges and enabling changing business needs.

The Group Head of IT hire will join the
group as a key senior role in managing, developing, and protecting the group's
IT ecosystem, covering both the restaurants and central support office.

The Big Table is a small yet might company
and demonstrates the agility that keeps it free of more corporate tendencies.
The role is expected to be one where a full hands-on approach is expected to be
taken, diving into projects and challenges, as well as being able to be strategically
impactful.

The Big
Table have outsourced their entire
infrastructure estate to a Managed Service Provider (MSP), which is a critical
relationship and has other key partners for its Data Warehouse, Point of Sale
operations, Digital platforms (i.e. Websites, booking/reservation tools, order
and pay app). The Head of IT will be ensuring that all these relationships are productive, cost effective and constantly deliver against business requirements and
the evolving technology strategy.

What we are looking
for

A Group Head of IT who:

  • Has a background in systems
    development and integration, and a good level of technical knowledge across a
    wide range of technologies – to include an in-depth experience of the Microsoft
    stack, (eg. Active Directory, Exchange), as well as WAN/LAN's.
  • Has very good knowledge and
    experience of Microsoft 365 products and Azure Active Directory, as well as
    ensuring they are up to date with the latest technology, emerging
    infrastructure trends and now including how AI can help to deliver in all
    areas.
  • Possesses excellent team building
    skills and can develop relationships beyond simply the technical aspects.
    IT is fully outsourced across the group; therefore, this skill is essential. The Group
    Head of IT will need to be knowledgeable enough to challenge the managed
    service providers, tactfully question the internal teams, but tactical enough
    to build a strong collegiate relationship.
  • Has demonstrable people
    management experience and skillset to harness the best capabilities from the
    internal team and lead the team
    through strategic change. The Group Head
    of IT will initially have two direct reports (Restaurant IT Support Manager,
    and IT Data Analyst). People skills will also be required to develop the
    business partnering aspect of the role with the wider support
    team of the Big Table, as well as the restaurant operational management teams.
    Will need to act as an effective second in command to the CIO, making succinct and well thought
    out recommendations, taking
    into account both technical
    and commercial considerations. On occasion in lieu of the CIO, the Group Head
    of IT will be required to make key operational decisions.
  • Has a good level of risk
    awareness and demonstrable experience of not only technical cyber solutions,
    but the ability to apply risk management principles whilst making sound
    decisions.
  • In a data conscious
    environment, some exposure to PowerBI and/or MS Sequel experience, for the
    assistive management of an IT Data Analyst and business teams needs for
    reporting, analysing and integration work.


Key Responsibilities
  • Strategic IT Leadership
    & Management
  • IT Operations &
    Technical Expertise.
  • Communication,
    Collaboration & Project Management.
  • People Management/Development.
  • Keep abreast of relevant technical
    developments and, when required, build the business case for change.
  • Design, develop, and deliver all
    education provided by the IT Department, ensuring standardized technology
    policies and procedures across the group.
  • Work with the outsourced service
    provider(s) to ensure the Group's infrastructure and technical services
    remain resilient, reliable, efficient, and focused on internal and
    external customer needs.
What do you need to bring to Big
Table Group?
  • Previous experience of working
    in an ITIL environment.
  • Strong and demonstrable technical grounding, particularly around
    the Microsoft product
    suite and Microsoft 365 / Azure stack.
  • Previous experience of implementing Sharepoint and increasing user understanding and adoption in its new exposure in a
    business.
  • WAN/LAN infrastructure
    knowledge and experience in managing vendors supporting (eg. British Telecom,
    DigitalSpace, One2Call)
  • Demonstrate a clear understanding of system knowledge (finance, hospitality etc).
  • Solid understanding of the end-to-end application support process procedures, to ensure issues are resolved efficiently and
    effectively, and the correct problem-solving techniques are used.
  • Experience of managing technology initiatives and projects,
    with examples of taking
    ownership for the successful delivery of those initiative's.
  • Proven experience of strategically managing key outsourced functions and third-party suppliers to achieve the highest levels of service.
  • Previous experience of managing
    and leading an internal team and the ability to develop,
    nurture and support the technology team colleagues.
  • Knowledge and understanding of the security
    landscape. Whilst accreditations are not a pre-
    requisite for this role, candidates must show both sound technical cyber and
    cyber risk management knowledge.

The Big Table Group operate as a
meritocracy and, therefore, selection for recruitment is on merit, irrespective
of race, colour, age, religion, nationality, ethnic or national origin, sex,
marital status, sexual orientation, or disability. This assumes that the
applicants are fit and able to undertake the job. All appointments are subject to the right to work in the
UK, satisfactory references; a personnel vetting check;
and a Disclosure and Barring Service (DBS) Standard Disclosure Check.