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Vehicle Booking Agent
1 week ago
Vehicle Booking Agent - Birmingham
Davies Group are looking to recruit a Vehicle Booking Agent to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim.
You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level.
If you are self-motivated and target-driven, this role also gives you the chance to earn a bonus of up to £100 extra per weekThe salary for the role is £20,000 pa, with the opportunity to earn up an extra £5,200 per year on target completion.
The role is 40 hours per week, Monday - Friday with a 30 minute lunch break.
Shift times are on a rota basis: 8:30am - 5:00pm, 9:00am - 5:30pm or 9:30am - 6:00pm
Duties & Responsibilities:
- Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA's
- Process Bookings of the hire vehicle using the companies preferred supply chain via the inhouse system
- Process delivery of the hire vehicle using the companies in house system
- Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
- Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
- Provide advice to client regarding the claim and any additional services offered by the business
- Comply to all technical and regulatory processes and procedures
- Any other duties as commensurate under this role
Skills & Experience:
- Previous experience in a busy administration and customer services role
- Proactive in solving problems and organising own workload
- A quick learner with a natural ability to understand processes and technical information
- A background in an insurance or credit hire business would be an advantage or desirable
- A good overall ability with technology including Microsoft office packages
Interested?
INDHP
Job Types:
Full-time, Permanent
Salary:
Up to £21,000.00 per year
Benefits:
- Employee discount
- Referral programme
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
Work Location:
Hybrid remote in Birmingham, B37 7HG
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Booking Agent
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