Booking Agent

1 week ago


Birmingham, Birmingham, United Kingdom Davies Group Full time

Davies Group are looking to recruit a Vehicle Booking Agent to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim.

You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level.

If you are self-motivated and target-driven, this role also gives you the chance to earn a bonus of up to £100 extra per week

Duties & Responsibilities:

  • Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA's
  • Process Bookings of the hire vehicle using the companies preferred supply chain via the inhouse system
  • Process delivery of the hire vehicle using the companies in house system
  • Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
  • Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
  • Provide advice to client regarding the claim and any additional services offered by the business
  • Comply to all technical and regulatory processes and procedures
  • Any other duties as commensurate under this role

Skills & Experience:

  • Previous experience in a busy administration and customer services role
  • Proactive in solving problems and organising own workload
  • A quick learner with a natural ability to understand processes and technical information
  • A background in an insurance or credit hire business would be an advantage or desirable
  • A good overall ability with technology including Microsoft office packages

What we can offer you:

  • Reward platform discounts for over 800 retailers
  • 25 days holiday (rising with service)
  • Wellbeing centre
  • Recognition programme
  • Paid fertility appointments
  • Fostering friendly employer
  • Pension matched contribution up to 5%
  • Life Assurance (2 x basic salary)
  • Development, training and professional qualifications

Job Types:
Full-time, Permanent

Salary:
£20,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Referral programme
  • Wellness programme

Schedule:

  • Monday to Friday
  • Overtime

Work Location:
One location

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