Booking Agent
1 week ago
Davies Group are looking to recruit a Vehicle Booking Agent to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim.
You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level.
If you are self-motivated and target-driven, this role also gives you the chance to earn a bonus of up to £100 extra per weekDuties & Responsibilities:
- Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA's
- Process Bookings of the hire vehicle using the companies preferred supply chain via the inhouse system
- Process delivery of the hire vehicle using the companies in house system
- Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
- Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
- Provide advice to client regarding the claim and any additional services offered by the business
- Comply to all technical and regulatory processes and procedures
- Any other duties as commensurate under this role
Skills & Experience:
- Previous experience in a busy administration and customer services role
- Proactive in solving problems and organising own workload
- A quick learner with a natural ability to understand processes and technical information
- A background in an insurance or credit hire business would be an advantage or desirable
- A good overall ability with technology including Microsoft office packages
What we can offer you:
- Reward platform discounts for over 800 retailers
- 25 days holiday (rising with service)
- Wellbeing centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension matched contribution up to 5%
- Life Assurance (2 x basic salary)
- Development, training and professional qualifications
Job Types:
Full-time, Permanent
Salary:
£20,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
- Overtime
Work Location:
One location
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Vehicle Booking Agent
1 week ago
Birmingham, Birmingham, United Kingdom Davies Group Full timeVehicle Booking Agent - BirminghamDavies Group are looking to recruit a Vehicle Booking Agent to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is...
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