Mental Health Triage Practitioner

1 week ago

London, Greater London, United Kingdom Central and North West London NHS Foundation Trust Full time

To be an active member of the multidisciplinary Westminster Mental Health Hub and to undertake or provide triage, assessments and brief follow up interventions for people referred to the team.


To work in a therapeutic, client-centred way and use a range of evidence-based interventions to help promote recovery through individual or joint working with other professionals.

To work in close liaison with GP surgeries aligned to the hub to provide a seamless service for patients of those surgeries and the local population

The post holder will be a member of the Mental Health Hub.

The Mental Health Hub team provides a point of access for all mental health referrals across 15 GP practices within Westminster.


The post holder holds responsibility for providing effective mental health care to clients with mental health problems presenting in Westminster.

The post holder will be responsible for assessment, referral management and sign-posting on behalf of patients with more complex mental health.

The post holder will offer short term mental health interventions to support this client group within the Mental Health Hub and primary care setting within an integrated community mental health services in Westminster.

The post holders may be required to be based within the GP practices of the designated patch.

The post will involve the responsibilities laid down under the following key headings:

  • Clinical
  • Communication and Liaison
  • Training and Education
  • Administrative and Professional Practice
  • Research and Development


We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home.

Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.

We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust.

With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.


With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.

Watch the videos below to find out what it's like to work in some of our services at the Trust

Clinical

  • To receive referrals from GPs and undertake comprehensive psycho-social mental health assessments to establish care needs.
  • To act as a contact point and provide a link/liaison role to GP practices with regard to patients with more complex mental health problems and/or co-morbidities
  • To screen routine and routine plus GP Adult mental health referrals, identifying patients who are suitable for management in primary care according to agreed thresholds and with any adjustments to reflect MH resource available at individual practices
  • To facilitate onward referral and rapid access to care within the Hub or other appropriate mental health services or agencies in line with agreed thresholds and shared protocols and criteria, and/or to provide support/advise referring GP on effective management
  • To ensure early detection and fast tracking of clients with severe mental health problems.
  • To identify and facilitate a timely response to safeguarding concerns.
  • To refer-on patients assessed as having common mental health problems to the primary care psychological therapy pathway or to external resources
  • To regularly meet with GPs and practice nurses in aligned practices with the Primary Care Network.
  • To develop and maintain a high standard of mental health professional care using the psychosocial model of care with a problem solving and evaluation approach.
  • To utilise a range of therapeutic techniques.
  • To participate in the team duty for the Hub.
  • To understand the social factors which are relevant to mental health problems and to be aware of and respectful of the cultures, customs, values and spiritual/religious practices and beliefs of all clients, particularly those from minority ethnic communities.
  • To receive regular appropriate supervision, as agreed with the Mental Health Hub Manager.
  • To support the work of the Hub depot clinic if required as part of a rota.
Communication and Liaison

  • To act as a mental health resource to the respective GP practices by offering advice and support for the management and care of clients with mental health difficulties.
  • To provide clear assessment feedback and advice to people referred to the service, their referrers and provider services, including Hub colleagues.
  • To participate in Mental Health Hub professional clinical meetings.
  • Recommend and facilitate admission for clients when it is clinically indicated.
  • Identify any conditions, which may affect the mental, emotional or physica

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