Support Administrator
1 week ago
We are looking for an enthusiastic and meticulous individual who is excellent at multi-tasking and working under pressure to join our Rheumatology service at Cannock Chase Hospital.
You will be working closely with the team, providing support with booking appointments, scanning /uploading of patient documentation and accurately in-putting, updating and amending all patient related information on to the computerised Patient Administration System (PAS) and service specific databases.
Good standard of education
NVQ 2 in administration or equivalent
OCR 1/2 in Word-processing & Text processing
Previous customer care experience
Excellent interpersonal skills
Use of the PAS (Patient Administrator System) along with health records experience.
Previous experience in a similar role.
Ability to respond effectively to working alone and as a team member.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.
We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow.
We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC.We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
To undertake scanning of patient clinic notes as required by the team following Trust and Departmental policies.
To print and send blood forms to patients, as instructed by the Clinicians/Nursing team.
Patients attending clinics not under Patient Access remit are attended on the PAS and coded; queries are dealt with by liaising with the nursing staff.
To make or change Outpatient/ Day Case appointments on request, sometimes at short notice and ensure patients contacted and made aware of change.
To provide support with the administration of repeat prescriptions by chasing blood results from GP's and other health care agencies, sending out reminder letters to patients as required and ensure that the database is updated with the relevant information for tracking purposes.
To support with the administration of Shared Care Agreements (SCA) by scanning the SCA on to portal, updating the SCA database to capture relevant details for tracking purposes and sending SCA with the relevant template letter to the GP.
To convey appropriate information and messages received from patients, colleagues, and managerial staff accurately and timely to the appropriate Professionals and Disciplines as authorised.
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