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Self Pay Advisor

3 months ago

Maidstone, Kent, United Kingdom KIMS Hospital Full time

Job Summary:


At KIMS Hospital, one of our main strategic objectives is to provide outstanding, safe, quality care for our patients and as a Self-Pay Advisor, you would be our patient's first point of contact.

It's where they start their patient journey and your role will be to advise them on the specialities we have ensuring that their journey starts off seamlessly.

Working in a small inbound advisory team, you will be taking calls from prospective patients considering treatment at KIMS Hospital and maximise the conversion of contacts into outpatient appointments.

This is a Full-Time position, working 37.5 hours per week. Please note, the team work on a weekly shift rotation of 8-4, 9-5, and 12-8 Monday to Friday.

Role Responsibilities include:

  • To identify customer needs and provide all relevant information about services, specialists, fees and payment at the first interaction in order to book an appropriate appointment.
  • To liaise closely with consultants'/specialists' secretaries, clinical and nonclinical departments/colleagues within the hospital to gather information relevant to patient bookings and quotations.
  • To be responsible for compiling accurate quotations for all selfpay patients, both verbal and written, issue letters and information packs and to book outpatient appointments at the time of enquiry.

Person Specification:

  • Previous experience working within a patient advisory role in the healthcare sector
  • Confident to create and issue quotes
  • A good understanding of medical/hospital terminology
  • Excellent interpersonal and communication skills both oral and written
  • The ability to pay close attention to detail and work with a high level of empathy and maturity
  • Be flexible and adaptable individual that can work to tight deadlines, cope under pressure and comfortably prioritise their workload
  • The ability to provide a professional, efficient and friendly service to all customers using the department
  • The ability to work at a fast pace with a high level of accuracy.

KIMS Hospital employees enjoy the following benefits:

  • Competitive Salary
  • Free Secure Staff Parking
  • Pension Scheme
  • Private Health Insurance
  • 33 Days annual leave plus extra time off for your birthday
  • Life Assurance
  • Annual Flu Vaccination
  • Free Eye Test
At KIMS Hospital we are committed to building a diverse and inclusive working environment.

We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.


KIMS Hospital encourage and support the vaccination uptake as this remains the best line of defence against COVID19, keeping both our patients and employees safe.

Posted 10th May 2023