Welcome & Service Assistant
2 weeks ago
As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary:
£10.78ph
Contract:
Fixed term ending 31st October 2024
Hours/working pattern:
Part -Time
, 750 per year**:This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year
What it's like to work here:Reporting to the Welcome Manager, you'll be part of a vibrant team working at Castle Drogo in the Visitor Centre.
750 hours worked within contract period, you'll work more hours during our busier periods such as school holidays and less in our quieter months covering a 7-day rota.
Rotas are issued in advance, and we'll always try to accommodate other commitments where possible.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.
Day to day, you'll deliver a great all-round customer service experience.
You'll be on hand answering queries and listening to what our visitors need so you can share the right information.
Your role is to make sure our visitors have the best day they can.
You'll have the chance to be involved in different aspects of the visitor experience working closely with the Visitor Experience team and other property teams.
Day to day tasks include rotated hours at Welcome greeting visitors, selling memberships, daily checks in looking after car park machines and processing entry (including cash handling and PDQs).
You will also have the opportunity to support Iby the hiring of the tramper. You will be responsible supporting our garden team by closing the gardens at the end of the day.What you'll be doing:
Day to day, you'll deliver a great all-round customer service experience.
You'll be on hand answering queries and listen to what our visitors need so you can share the right information.
Your role is to make sure our visitors have the best day they can.You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.
Who we're looking forWe'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Taxfree childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (750 hrs py to 31/10/24)
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