Workshop Manager

2 weeks ago

Fulham, Greater London, United Kingdom Balfes Bikes Fulham Full time

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At Balfe's Bikes, we are a small company with big aspirations. Our mission is to continuously up skill our workforce and attract like-minded new starters who want a career within the industry but up until now perhaps have been uncertain quite how to go about it.

Job summary:

As Workshop Manager, you are responsible for supporting the Store Manager in the daily business operations of the store. General tasks include supervising employees, communicating with, and helping customers and carrying out directives given by the Store Manager, or in their absence Area Manager.

Responsibilities:

  • Leading and managing the workshop team within store and providing support to the Store Manager
  • Managing daily repair workload and delegating to team of mechanics & bike builders ensuring high quality of work.
  • Training and development of Mechanic and Bike Builders to company expectations.
  • Workshop calendar management and monitoring lead times to ensure growth of customer base and workshop efficiency.
  • Constant review on tooling needs and condition of existing tools
    • Ability to form quotes for repair within a customer's budget.
    • The ability to carry out all types of servicing at the most professional level.
    • To work in conjunction with Store Manager on the Rota to ensure the right coverage of workshop staff across the working week.
    • A high level of product knowledge, knowing supplier brands and use of B2B websites.
    • Keep presentation of workshop to Balfe's high standards and workshop team adhere to this.
    • Knowledge of POS systems, to be able to contact customers to arrange bike collections, via email, SMS or phone.
    • Maintain high Health & Safety standards and adhere to all Health & Safety policies.
    • Follow all risk assessments and safe systems of work relevant to your role.

Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach agreement on any changes.

Skills/Experience Required

Requirements:

  • Brand specific training.
  • 4 years+ experience of working as a mechanic a within a professional high paced environment.
  • Great Communication Skills/Organisation
  • Customer Service/Phone Manner.
  • The ability to lift and deal with bikes 25kg+
  • Additional allowance for working Saturdays & Sundays.
  • Split shift opportunities and incentives.
  • Technical training & accreditation program for mechanics and new starters.
  • 28 days annual leave and other flexible holiday arrangements.
  • Incentivised weekend working.
  • Cycle to Work initiative.
  • Trade discounts after probation for staff.
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