Product Specialist
7 days ago
Permanent | Full-time | 436022
Product Specialist / Accounts Software Trainer
Kent. Fully remote
Up to £30k
You will be working with the product, sales and marketing team and operations to product training guides, videos, website content and perform product demos on webinars.
You will be articulate, with a high level of attention to detail and the ability to communicate at all levels.
Core skills required are:
Client contact experience
The ability to build customer relationships
Strong interest in creating documentation and training material
An attention to detail and accuracy
Excellent verbal and written communication skills
The ability to manage and prioritise customer queries
To be willing to listen to and support colleagues
Strong work ethic and an ability to work with mínimal supervision
Highly competent in the use of standard office IT systems
Strong inter-personal skills and ability to work as a team
An aptitude for learning
Commercial awareness
Responsibilities:
Developing and maintaining suitable training material for use on the company's training
Escalation of client queries where necessary to more senior members of the team/manager
Required to plan and organise own work in a rapidly changing and technical environment
Investigate and implement training tools
Creation of video and audio training material
Query handling
Creation and maintenance of demo files / environments
Represent the company and department at exhibitions/demonstrations/customer site as required
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