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Operations Co-ordinator

3 months ago

Stonehouse, Plymouth, United Kingdom Smiths Gloucester Limited Full time

Who are we?
Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982.

Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken.

With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.


Due to an increase in workload we are now looking for an Operations Co-Ordinator to join our Commercial Waste Operations team.

You will be working from our main waste facility and Moreton Valence (Gloucester).

What are our core values?
If these values align with yours you are in the right place

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.


Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus).

We truly believe in a greener future for generations to come.

Responsibilities for the job role:

  • Evaluate and assess best route for Commercial Waste operations bearing in mind cost implications of logistics and customer service and instruct drivers accordingly.
  • At the end of each day manage and report all failed collections.
  • Ensure that drivers are informed of lorry inspection date and time, liaise with other departments to ensure the smooth running of this.
  • Complete a daily update of drivers/rounds (Including breakdowns/driver problems) and advise the Commercial Waste Admin Team to ensure that orders can be fulfilled.
  • Check and authorise driver daily log sheets and bring to the attention of the Operations Team any information that requires further action i.e. overbooking of hours, reduced work rate and check for consistency with tracker.
  • Initial contact in dealing with the collection of information from drivers for the notification of damage
  • Work closely with the Sales team to ensure customer requirements are met.
  • Continually review all administrative processes and systems in place and to assist with any proposals for improvements required.
  • Undertake monthly stock take of general waste bags and recycling bags.
  • Prepare the weekly driver working rota to ensure necessary cover to fulfil orders including Saturday working and advise the Operations Team accordingly.
  • Ensure vehicle daily checks are carried out by drivers and that each vehicle is kept clean and tidy by drivers.
  • Initial contact in dealing with queries and complaints from external and internal customers including damage, collating all information before handing over (where needed) to Operations/Commercial Waste Team Leader.
  • Ensure that all crews have the relevant equipment needed for each day.

What can we offer you?
Life Assurance Scheme

Free on-site Parking

Corporate gym membership discount

Staff discount on skip hire

Progression opportunities

Unlimited access to mental health support