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Supervisor Client Technology Support

3 months ago

London, Greater London, United Kingdom BCD Travel Corporate Full time

Start your journey with

BCD:
Grow, connect, collaborate and celebrate with our global team

Supervisor, Client Product Configuration (Remote)

  • Full time, United Kingdom_


A great opportunity has arisen for a Supervisor, Client Product Configuration who can manage Concur incidents and associated configuration changes post implementation.


As a Supervisor, Client Product Configuration, you will

  • Validate, review and monitor escalation processes from 1. Level
  • Solve incidents if possible and communicate the solution to the Site Administrators or the customers
  • Complete the incident registration with all the technical information to allow escalation to the supplier
  • Modify configurations for Online Booking Tool Concur
  • Integration to the BCD profile and content platform
  • Test the modifications and document the results before closing or forwarding the incident
  • Escalate the case to the vendor or development team
  • Manage the team of Product Support Specialist based in the European time zone

About you

  • Solid experience in Concur Implementation or Support is required
  • Professional, concise and mature written and verbal communication skills
  • Experience in the travel industry on international level
  • Strong technical skills in min one of the Amadeus, Apollo, Sabre GDS is required
  • Experience in process management (design, document and implement processes)
  • Experience in leading a team is desired.
  • Good understanding of online meeting technology is plus.
  • Good knowledge and some experience in the administration in TSPM and TSH is crucial
  • Excellent knowledge about the the main BCD fulfilment setups is preferred

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands.

We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense).

We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD
Working at BCD means connecting, collaborating and celebrating.

You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.

But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.


You'll be offered

  • Flexible working hours and workfromhome or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated
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