Centre Manager

2 weeks ago

London, Greater London, United Kingdom BSC Education Ltd Full time

Your profileWhat's on the offer:
Salary: Up to £746pw / £38,792 per annum (depending on experience)

Hours: 48 hours per weekFixed Term Contract June/July - August 2024On Site Summer Centres LondonResidential (Free Accommodation)


Free Meals (3 per day including days off)Annual Leave Accrual 12.07%EAP (Employee Assistance Programme)Additional Bonus Pay For Eligible Returners at £20pw (3rd year with BSC onwards.

Performance based - consult previous years' appraisals)Job DescriptionOverview:

The Centre Manager (CM) is responsible for the smooth, efficient and successful running of all aspects of the designated Young Learner Centre.

In this role, you will play a crucial part in overseeing the day-to-day operations of the centre, ensuring the delivery of high-quality language programs, excursions, and activities for our young learners.

As a Centre Manager, you will be responsible for creating a safe and engaging learning environment that fosters personal growth and memorable experiences.

Ensuring that the programme adheres to all aspects of the BSC Safeguarding policy.
DutiesCentreWork with the management team to ensure smooth running of the course.

Manage day to day running of the centre:
arrivals / departures; rooming; catering; housekeeping etc.
Weekly rota management, including shift changes, sickness and absence managementLiaise daily with on-site centre team.
Carry out damage inspections and compile reports.
Be responsible for implementing Health & Safety and Safeguarding procedures.
With management team plan and deliver clear and informative student inductions.
Hold regular centre team meetings and have minutes recorded.
Hold daily management meetings and have minutes recorded.
Ensure academic and social teams work harmoniously and programmes are integrated.
Oversee team performance and motivate team as required.
Supervise centre finances and ensure the profitability of the centre. Ensuring that all Soldo transactions, expenses, additional meals are limited and used only when necessary.
Complete weekly meal lists for catering accounting for transfer times, excursions and team members leaving for airport duty.
Ensure that Management and teams lead and report the analysis of Student Focus Groups.
Implement COVID 19 Safeguarding procedures and ensure continuous improvements are made.
Manage centre preparation and audit inspection to maintain British Council accreditation standards. Welcome visitors to the programme as required (e.g. third-party agents, colleagues from BSC and BSC YL, language agencies, inspectors from accrediting bodies).Complete student induction will all students arriving.
Liaise with Management to assign Activity Leaders/or Student Mentors to work Transfer shifts.
Carry out appraisals with all team members.
Communicate regularly with Central Team before and during the summer.
Work with Operations Team to deliver team induction prior to student arrival.
Respond to all requests/correspondence from the Operations Team in a timely fashion.
Complete any administrative tasks as required by Operations and Central Team in a timely manner.
Communicate important information/messages from Operations and Central Team to college Team Members as required.
Ensure that CMs weekly returns are returned to Operations Team before projected deadlines.
Inform People Team and Safeguarding Lead of any issues or Safeguarding incidents immediately.
Provide weekly centre reports to Operations Team Write end of course centre and team member reports.
Ensure inventory of all materials/equipment is done on set up and close down.

Maintain all records accurately and sent as requested in line with GDPR.Collect and collate arrival and departure feedback for students and International Group Leaders.

Implement student journey questionnaire procedures.
Ensure all feedback is reported back to Operations Team and acted upon where necessary.
Manage the centres Key Performance Indicators (KPIs).Complete honest and accurate Management Team AppraisalsBe aware of all BSC procedures.

Centre & Young Learners Central TeamWork with the management team to ensure smooth running of the courseHold regular whole staff meetings with management teamPlan and deliver clear and informative learner inductions with the management teamCommunicate regularly with the YL Central TeamRespond to all requests/correspondence from the YL Central Team in a timely fashionComplete any administration tasks as required by the YL Central Team in a timely mannerStudents & PastoralCareEnsure safety and wellbeing of students at all times.

Host regular International Group Leader meetings and have the minutes recorded.
Work with Management team/IGLs to deal with any arising student discipline issues.
Collaborate with Welfare Manager to deal with any arising student welfare issues.
Ensure daily welfare meetings are set up with individual students.
Ensure all team members are aware of residential duties and what they entail.
Implement mealtimes, wake up and night duties on a rota basis.
Be a role model for the students.

Child Protection & SafeguardingTo promote and safeguard the welfare of children and young persons you are responsible for and come into contact with.

Familiarise yourself with the BSC Young Learners safeguarding policy.
To adhere to the BSC Young Leaners Child Protection and Safeguarding Policy.
Ensure student ratios are maintained in accordance with site rules BSC Young Leaners Child Protection and Safeguarding Policy.
Complete online Safeguarding for Young Learners (Level 1) before arrival and complete an in-person refresher during on-site induction.

OtherIn addition to the above, all Centre Managers are required to:
Work positively as part of a team.
Demonstrate a positive attitude.
Attend and lead all centre meetings.
Act according to accepted professional standards at all times.
Act in the welfare of the students at all times.
Comply with centre and BSC rules and regulations.
To carry out any duties as may be reasonably assigned by the Young Learners Central Team.

The CM is required to attend a pre-course training weekend to meet staff from their own and other centres and to be briefed fully on all aspects of running the centre.

If your interview is successful, you will be asked to complete a series of tasks within a set amount of time, similar to those which you would complete on a daily and/or weekly basis, to ensure you are able to manage the workload involved in holding the position.

ConditionsCompetitive weekly salary depending on qualifications, experience and centre size. Pay scale available on request.
All accommodation and board are provided.
This post is offered on a residential basis. Working hours may be unsociable due to evening activities, night duty and the times of student arrivals and departures.
BSC YL Managers adopt a smart, casual dress policy in accordance with BSC dress code policy. BSC YL lanyards are to be worn at all times.
There is at least one full day off per week. To be decided at the centre. All references will be followed up and all gaps in CVs must be explained satisfactorily.

Reference requests will ask specifically whether there is any reason that they should not be employed in situations where they have responsibility for, or substantial access to, persons under 18.Criminal background checks in the form of a DBS (Disclosure & Barring Service) for UK residents, Garda Vetting for Irish residents, and local police check from your country of residence (if not a UK or Irish resident) will be requested.

Proof of identity and qualifications will be required. Only those with the right to work in the UK and/or Ireland are eligible for any BSC YL position.

Required Experience & SkillsEssentialExperience of working with multi-nationality studentsHigh level of computer literacy, particularly MS Office, email, and use of databasesExcellent organisational skillsAbility to work well in a teamAbility to remain calm under pressureEnthusiasm for summer school lifeRight to work in the UK/EU (depending on the respective centre)Enhanced DBS (Disclosure and Barring Service) clearance.

DesirableExperience of working with children / teenagers in an educational contextExperience of running placement testsExperience of carrying out teacher observations and feedbackExperience of holding meetings and writing reportsCurrent valid First Aid certificateChild Protection and Safeguarding trainingExperience of British Council/Equals/ELT Council inspectionsConditionsCompetitive weekly salary depending on qualifications, experience, and centre size.

All accommodation and board is provided.
This post is offered on a residential basis. Working hours may be unsociable due to working some evening activities, and the times of student arrivals and departures.
All references will be followed up and any gaps in CVs will need to be explained.

Reference requests will ask specifically whether there is any reason that they should not be employed in situations where they have responsibility for, or substantial access to, persons under 18.Criminal background checks in the form of a DBS (Disclosure & Barring Service) for UK residents, Garda Vetting for Irish residents, PVG for Scotland, 'Certificate of Good conduct' for France, 'Conduct Certificate' Malta as well as a police check from your country of residence (if not a UK or Irish resident) will be requested.

Proof of identity and qualifications will be required. Only those with the right to work in the UK/EU are eligible for any BSC YL position.

Further InformationTrainingFull product knowledge training will be providedA handbook will be provided giving insights and links to all relevant informationOn-going training will be provided on an individual and group need basisAll BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:

BSC VISION:
To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences

BSC MISSION:
By believing that "Great Things Start Here" and standing behind all that this means.

If we believe it, our customers will achieve itBSC VALUES:
AIM HIGHERWe proactively make suggestions and solutions for challenges and opportunities.
COLLABORATEWe are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.
COMMUNICATEWe communicate in a timely way with clarity, respect and transparency.
CUSTOMER FOCUSWe seek to provide consistent high-quality experiences that customers will remember.
TEAM FOCUSWe seek to reward and recognise excellence and innovation within our employees.
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