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Centre Manager
3 months ago
We at One Avenue are hospitality-led Business Centre Operators looking for a personable and driven individual who is keen to develop their business management skillsets in our Centre Manager role.
BENEFITS AND PACKAGE ON OFFER
Initial annual starting salary of £40 - £45k
20% annual bonus based on site and company performance
33 days annual leave (inc. of all bank holidays)
Fully paid training opportunities
Social events
Supportive team-oriented culture across organisation
KEY ATTRIBUTES
Our ideal candidate for this role would possess the following key attributes:
Possess an exceptional eye for detail and are committed to maintaining our high standards
Strive for perfection in every task
Leads by example and carries out responsibilities with a hands on approach
Willing and 'can-do' attitude
Motivational and energetic leadership style with the ability to accurately assess others' needs and respond accordingly
Exceptional written and verbal communication skills, adaptable according to recipient and situation Extremely organised and able to stay in control under pressure
Ability to prioritise and organise workload and remain composed as and when demands may change Sufficient self-drive to achieve one's potential with the ability to work through obstacles with grit, determination and ownership
A desire to build a career in a space where continual growth and learning is required
Ability to accept and implement constructive feedback with positivity
Candidates must excel in a fast-paced operational environment, adapting quickly to changing demands. The role requires multitasking and flexibility, as no day is the same. Those comfortable with unpredictability and dynamic priorities will thrive.
KEY RESPONSIBILITIES
Whilst reporting to the Operations Director, the key responsibilities of a Centre Manager will include, but are not limited to:
Client Services Management:
Conduct regular client service reviews and ensure that high service levels are being maintained. Address client complaints. Conduct pre-move-in and pre-move-out meetings with clients, managing associated tasks and inventories.
Financial Management: Take responsibility for revenue, budgeting, and full reviews of profit and loss (P&L) statements of the centre. Oversee and manage pre-billing checks, dilapidations, and deposit returns. Manage billing, debt chancing and other financials with clients.
Operational Efficiency: Assess resources within the centre and ensure operational efficiencies. Conduct audits across Health and Safety, Fire, and other Risk Assessments Review and enhance all internal operational processes. Continually assess the centre and make recommendations for improvements.
Contract Management: Learn and understand the terms and conditions of client contracts. Raise basic licence agreements and service agreements on our client management system.
Facilities Management: Review facilities documentation and maintain accurate record keeping. Oversee FM/H&S apex tendering processes.
Communication and Reporting: Attend regular operational meetings with staff across the portfolio. Report directly to the Operations Director on site performance and operational matters. Attend viewings from an operational perspective.
Team Management: Ensure your Assistant Centre Manager (ACM) is fulfilling their roles and responsibilities effectively. Human Resources: Oversee basic HR functions for site staff including disciplinary actions, performance management, and probation reviews.
As this is a client facing operations role, One Avenue Assistant Centre Managers are expected to be onsite 5 days a week and also need to be responsive and on-call in the event of site emergencies, or for client requests.
If you are interested in joining the team, submit your CV to Applicants CV's will then be screened internally.
