Warranty Claims Team Manager

1 week ago


Thame, Oxfordshire, United Kingdom Aspire Personnel Ltd Full time

Our client is looking to recruit a Warranty Claims Team Manager to head up their warranty claims team, which includes Supervisors, Claims Engineers and Administrators.

The main aspects of the role are -
Resource planning

  • Ensure there is adequate team members daily to fulfill daily objectives
  • Validate annual leave accordingly
  • Schedule regular update team meetings
  • Execute a BCP accordingly

Customer relations

  • Act to dissipate any customer dissatisfaction
  • Support all relationships
  • Assist all external partners, engineer, restoration or testing companies

Quality Measures

  • Track individual and team productivity
  • Check claims details for accuracy
  • Check calls for highest levels of customer service ensuring team members are motivated during calls and speak in a professional manner
  • Monitor all complaints
  • Produce reports on a regular basis to your online manager

Personal development

  • Conduct regular one to one working sessions
  • Construct annual SMART PDR objectives quantitively and quality
  • Perform an annual appraisal and for objectives and behaviours proposing a performance related score
  • Deescalate any internal conflict between team members
  • Constantly find methods to motivate colleagues and team members

Essential skills

  • Wide Knowledge of the Claims Management operations
  • Process development
  • Product management


  • Thame, Oxfordshire, United Kingdom Aspire Personnel Ltd Full time

    We have a great opportunity for someone currently working within the motor industry OR who has technical knowledge of motor vehicles, who would like to move away from doing a hands on role within a car garage/dealership, and move their knowledge of motorvehicles into a Monday to Friday office role, with great career prospects.Our client is looking to recruit...

  • Administrator

    1 week ago


    Thame, Oxfordshire, United Kingdom Aspire Personnel Ltd Full time

    Our client is a market leader in Motor Warranties market.Through continued growth they are looking for an Administrator to to join their Motor Warranties teamThis is a great opportunity for the right person to have full training in this industry, great career opportunities for the right person.The Warranty Administrator will also be responsible for...


  • Thame, Oxfordshire, United Kingdom Kubota Europe SAS Full time

    Kubota has been a leading manufacturer of agricultural, turf and construction equipment and Industrial Engines since 1890. With world Headquarters in Osaka Japan, and offices in more than 120 countries, and with over 41,000 employees throughout North America, Europe and Asia, Kubota achieved revenues in 2020 of $17.3 billion. Although machinery **equipment...

  • Quantity Surveyor

    4 days ago


    Thame, Oxfordshire, United Kingdom ONE WAY Full time

    An opportunity has arisen for a Quantity Surveyor to join a regional, prestigious main contractor based in the Oxfordshire county, working on a full time, permanent basis.In this role, you will be responsible for managing all financial aspects of a project, securing the highest quality and standards, whilst ensuring that each project remains commercially...


  • Thame, Oxfordshire, United Kingdom Lightfoots LLP Solicitors Full time

    We have an exciting opportunity for an experienced Solicitor/Legal Executive to join the Lightfoots' team reporting to the Senior Litigation Manager. The ideal candidate will have significant legal experience with a background in either property or banking & finance dispute resolution and would suit someone that is looking to achieve diversity within their...


  • Thame, Oxfordshire, United Kingdom Lightfoots LLP Solicitors Full time

    We have an exciting opportunity for an experiencedSolicitor/Legal Executiveto join the Lightfoots' team reporting to the Senior Litigation Manager. The ideal candidate will have significant legal experience with a background in either property or banking & finance dispute resolution and would suit someone that is looking to achieve diversity within their...


  • Thame, Oxfordshire, United Kingdom Travelodge Full time

    The job in a nutshell:Reporting into the People Services Manager, you will help create a safe and welcoming work environment for our colleagues. You will manage a small team of Office Support assistants to ensure the reception desk is covered during working hours, and all planned and reactive maintenance work is carried out to the expected standards within...


  • Thame, Oxfordshire, United Kingdom Bridge of Hope Full time

    Would you like to work for a company that offers excellent benefits and hybrid working? Are you ready to embark on an exciting new adventure in your career? We are looking for an enthusiastic and motivated Retail Operations Administrator to join our client who believe in creating an environment where employees are valued and supported.You will play a crucial...


  • Thame, Oxfordshire, United Kingdom Travelodge Full time

    Hours: Monday to Friday, 9am-5pmHybrid working: 3 days In Thame support office, 2 days working from homeThe job in a nutshell:As a Group Sales team leader your role is to deliver the agreed Groups Sales accuracy, productivity and conversion targets, in order to grow sales and achieve budgeted revenue targets.You will do this by managing a team of...


  • Thame, Oxfordshire, United Kingdom Cameo Consultancy Full time

    We are looking for an individual with outstanding sales, customer service and administration skills to join this award winning small dedicated team where you will be fully supported and trained. This is a dual role with 80% sales and customer service predominately a telephone based position where you will be ensuring customers are offered a first class...


  • Thame, Oxfordshire, United Kingdom Travelodge Full time

    Find where you belongTravelodge is looking for a Training Administrator to support our Learning Systems.Are you passionate about facilitating efficient learning experiences? Do you thrive in a dynamic environment where attention to detail is key? In this role you'll be crucial in ensuring smooth operations and data accuracy, making a real impact on our...


  • Thame, Oxfordshire, United Kingdom CPM Full time

    Description:Our Client:Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.We Care: Passionate about Customer Support,...


  • Thame, Oxfordshire, United Kingdom Care UK Residential Care Services Full time

    If you have NVQ Level 3 and proven experience of caring for older people, and are looking for a rewarding role that comes with excellent training and great opportunities for personal development, join Care UK as a Team Leader and make a real difference.Being a Team Leader at Care UK:Team Leaders at Care UK are flexible in approach and have broad experience...


  • Thame, Oxfordshire, United Kingdom DoubleTree by Hilton Oxford Belfry Full time

    Job Ref:QHC9461Branch:DoubleTree by Hilton Oxford BelfryLocation:DoubleTree by Hilton Oxford Belfry, Thame, OxfordshireSalary/Benefits:Up to £11ph Free Leisure Club membership, Great discounts offers with Hilton Hotels QHotelCollection Uk World Wide Family friendly working hoursContract type:PermanentHours:Full TimeShift pattern:working 5 days per week,...


  • Thame, Oxfordshire, United Kingdom Cameo Consultancy Full time

    We are looking for an individual with outstanding sales, customer service and administration skills to join this award winning small dedicated team where you will be fully supported and trained. This is a dual role with 80% sales and customer service predominately a telephone based position where you will be ensuring customers are offered a first class...


  • Thame, UK, Oxfordshire, United Kingdom Lightfoots LLP Solicitors Full time

    We have an exciting opportunity for an experienced Solicitor/Legal Executive to join the Lightfoots’ team reporting to the Senior Litigation Manager. The ideal candidate will have significant legal experience with a background in either property or banking & finance dispute resolution and would suit someone that is looking to achieve diversity within their...


  • Thame, UK, Oxfordshire, United Kingdom Lightfoots LLP Solicitors Full time

    We have an exciting opportunity for an experienced Solicitor/Legal Executive to join the Lightfoots’ team reporting to the Senior Litigation Manager. The ideal candidate will have significant legal experience with a background in either property or banking & finance dispute resolution and would suit someone that is looking to achieve diversity within their...


  • Thame, Oxfordshire, United Kingdom DoubleTree by Hilton Oxford Belfry Full time

    _Do you have a passion for a __great guest__ experience?__ Are you looking for a flexible job to work around school or commitments?_The important stuff:Free health club membership (T&Cs apply)Discounts across The QHotels CollectionHilton Worldwide discountsFamily & Friends discounts in hotels across The QHotels CollectionSupport with training & professional...

  • Sales Manager

    1 week ago


    Thame, Oxfordshire, United Kingdom Select Appointments Full time

    Sales Manager (Hybrid)Our client, a rapidly expanding and ambitious company in the e-commerce and FMCG space, has an exciting opportunity to join their team as a Sales Manager.In this role, you will manage a team and work with some of the biggest brands, generating and dealing with incoming sales. The role is hybrid, with one day working in their office in...

  • General Manager

    1 week ago


    Thame, Oxfordshire, United Kingdom SIXTY EIGHT LUXE Full time

    STUNNING LOCATION. EXCITING GROWTH. GREAT CULTURE. LOCAL PRODUCE.WHAT IS IN IT FOR YOU?All staff meals are provided.Salary of up to 55k plus 10% bonusPrivate healthcareOpportunity to buy extra holidaysMentoring programEnhance maternity and paternity packageGreat discounts across the groupWHO ARE THEY?Our client is a renowned and established hospitality group...