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Performance, Quality

3 months ago

London, Greater London, United Kingdom CNA Hardy Full time

The Job Opportunity

Role in Focus: IT / Projects Team
Reporting to: Performance, Quality & Governance Director
Overview: Join the Performance, Quality, and Governance team to provide insights and expertise in Vendor Management, SLA reporting, and regulatory Governance. In this role, you'll lead various activities within the team, such as overseeing key vendor relationships, monitoring project progress, and managing organizational SLA's and controls for IT & Operations. Collaboration with team members and other departments is key to ensure alignment and consistency. Engage with stakeholders from Group Quality & Governance, Third Party Risk, Legal, Procurement, Transformation, and Finance.
Key Responsibilities:
  • Engage with local and group teams to assess performance
  • Develop reporting & SLA capabilities, manage performance metrics
  • Track contract renewals, ensuring timely completion
  • Establish vendor governance processes, following third-party framework
  • Create Management Information reports for governance meetings
  • Collate and validate reporting from third parties
Skills & Qualifications:
  1. Experience in managing vendor governance processes
  2. Reporting & SLA development expertise
  3. Familiarity with PMO and project procedures
  4. Regulatory reporting knowledge
  5. Strong verbal and written communication skills
  6. Effective interpersonal skills and ability to work autonomously
  7. Proficient in prioritization and project management
  8. Analytical and detail-oriented with problem-solving aptitude
About the Company: CNA Hardy is a premier commercial insurance provider for Lloyd's and company markets. As part of CNA Financial Corp, a major US insurance company, we deliver top-notch insurance solutions to businesses and professionals across the US, Canada, and Europe. Our company fosters an open and inclusive work environment, ensuring continuous employee growth and support.
Employment Equity: CNA Hardy upholds equal employment opportunities and encourages diversity in the workplace.