Support Payments Lead

2 weeks ago

London, Greater London, United Kingdom Songtradr Full time

Support Payments Lead:
Job Description

UK - FT Perm

Company Description


From one tiny Santa Monica office in 2014, we now have offices in 15 major cities worldwide, delivering 100%+ YoY revenue growth in recent years.

In this short time span, we have developed some of the most progressive teams and technologies and continue innovating how B2B music is researched, discovered, created, and transacted.


With these capabilities, we've helped our clients grow their businesses and foster positive brand affinity with their respective audiences - all through the power of music.

Our clients include Google, Adidas, Netflix, VRBO, Fenty, and many more.

We're thrilled to celebrate their success and are proud our efforts have been recognized across the creative industry.

Our teams regularly receive top awards such as Cannes Gold Lion, D&AD, Clios, Music and Sound Awards, London International Awards, Transform, and more.

And yet, our work is far from done. We will continually challenge ourselves, question, and strive for excellence. All done with a shared love of music and technology and changing the industry for good.

We are looking for a Support Payments Specialist to come on board and join our team. The Support Payments Specialist will be responsible for all payment-related support tasks, across the portfolio of Songtradr Group products.

This responsibility will include Rightsholder Payouts, Checkout Issues and Taxation.

It will incorporate oversight of all Tier 1 payment work, overseen by other team members as well as the direct management of all Tier 2 and escalated cases.

The role will work closely with counterparts in the Engineering, Finance and Fraud teams and will be a key stakeholder in several key transformation projects including the upgrading of a legacy payment stack and consolidation of the user experience around payment activities (inbound and outbound).


Main Job Duties
Your role would include, but not be limited to the following:

  • You maintain a positive and transparent relationship with rights holders and buyers related to financial transactions.
  • You accumulate deep knowledge, minute detail, and an intricate understanding of how payments function across the Songtradr Group.
  • You clarify and improve the documentation, both internal and external, relating to payments, with an eye to transparency, clarity, and fairness.
  • You serve as the support person who makes judgment calls about especially tricky cases and situations around payments, tax issues, and sales reports.
  • You identify new tax, accounting, and payment problems or bugs (PayPal, credit cards, gift cards, and any other payment method we introduce). Triage and prioritize important topics to escalate to the Payments Engineering team and communicate them to the wider Support team.
  • You propose new solutions, & policies to improve paymentsrelated support work, striving to maintain positive relationships when there are issues that need to be addressed.
  • You contribute to the implementation of a new payments infrastructure, as a key stakeholder in the crossfunctional project team. Providing feedback where paymentsrelated features can be improved for users or the support team.

Desired Skills & Experience

  • Your writing is clear, concise, empathetic, and % of the time typofree. Your grammar is impeccable. Full stop.
  • You can retain an enormous, everchanging set of specific details, and live for the little blast of dopamine that comes from connecting the pieces.
  • You are familiar enough with HTML/CSS/JavaScript to know when opening your browser's page inspector will be especially illuminating. Bonus points for basic SQL skills.
  • You have at least 5 years of customer support work under your belt in a SaaS setting. Ideally, that experience was gained in a marketplace software company.
  • You have at least 3 years of experience in a global paymentsoriented role.
  • You live in the UK and are willing to work standard US business hours during the training period (around 8 weeks).
  • After the training period is over, your workday will need to accommodate reasonable overlap with US business hours due to the collaborative nature of the role

Personal Attributes

  • You love music and are passionate about Songtradr's mission to increase the value of music for all
  • You are organised and effective at time management
  • You love working in a fastpaced environment and enjoy multitasking

How You'll Fit Songtradr's Culture

CONSCIOUSLY COLLABORATIVE:
You understand 'team' and collaborate with kindness and respect

HUMBLY CONFIDENT:
You're confident but are never arrogant

DILIGENTLY DRIVEN:
You're self-motivated, hard-working, and get results

INNOVATIVE SOLUTIONS:
You're positive, open, and passionate about finding innovative solutions

GOOD BUSINESS FOR ALL:
You do what's good for the business

Perks of the Job

  • Flexible remote/hybrid work dependent on role
  • Health care benefits
-

  • Strategic Partnership Development Manager, Payments

    2 weeks ago

    London, Greater London, United Kingdom Women in Payments Full time

    Minimum qualifications: Experience managing negotiations with Financial Institutions/Fintechs/Payment Providers around enablement of payment services. Experience in providing recommendations and strategy within EMEA region for payment acceptance or e-commerce. Experience managing partnerships including performance management and executive level...

  • Business Transformation Lead

    2 weeks ago

    London, Greater London, United Kingdom IFX Payments Full time

    ABOUT IFX PAYMENTSFounded in 2005, IFX Payments has grown to become a leading global foreign exchange, payment and financial technology provider. It is our strategy to build a core group of strong long-term employees who can grow and develop within the business. Our employees have an opportunity to play a part in this growth and can expect to share the...

  • Payments & Engagement Lab Product Owner

    2 weeks ago

    London, Greater London, United Kingdom Women in Payments Full time

    About This Opportunity Our Client Servicing & Engagement Platform will deliver the next generation digital bank for clients, which is mobile first and data led. By simplifying and automating journeys, clients will receive a better experience, and colleagues will be enabled to spend more time helping clients to grow their business.The Payments & Engagement...

  • Swift Payment Systems Lead

    2 weeks ago

    London, Greater London, United Kingdom Nexus Jobs Limited Full time £50,000 - £70,000

    Job Description Swift Payment Systems Lead Our Client an international bank are looking to recruit an individual with expertise of working with the Swift Alliance payment system. You must have at least 5 years experience of working with the Swift Payment System Platform.The following are some of the skills the Client would like you to have: Essential...

  • Swift Payment Systems Lead

    1 week ago

    London, Greater London, United Kingdom Nexus Jobs Limited Full time

    Job Description Swift Payment Systems Lead Our Client an international bank are looking to recruit an individual with expertise of working with the Swift Alliance payment system. You must have at least 5 years experience of working with the Swift Payment System Platform.The following are some of the skills the Client would like you to have: Essential Skills...

  • Junior IT Security Officer

    2 weeks ago

    London, Greater London, United Kingdom Trust Payments Full time

    IntroWhilst the last couple of years have been a tough time for everyone personally, we've adapted our strategy and continued our impressive growth. In that timeframe we've hired and integrated close to 150 new starters and grown our revenues significantly as a business.We have adapted our ways of working to ensure that new starters that join feel part of...

  • Payments Consultant

    2 weeks ago

    London, Greater London, United Kingdom Pertemps Network Group Full time

    Job Description:Payments ConsultantDo you have a true passion for payments? This niche award-winning payments provider is looking for a Payments Consultant to take a key role in consulting banking clients around the payments ecosystem.This isn't just your typical consultancy, this employee lead business gives you the autonomy you desire whilst recognising...

  • Business Development Manager

    2 weeks ago

    London, Greater London, United Kingdom PingPong Payments Full time

    Founded in 2015 by a group of seasoned professionals in New York, PingPong has emerged as a leading payment service provider dedicated to serving the unique needs of enterprise-level cross-border e-commerce merchants globally. Our commitment lies in delivering unparalleled services to empowering our clients to foster business growth and success on a global...

  • Customer Operations Generalist

    2 weeks ago

    London, Greater London, United Kingdom Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Payments Officer

    2 weeks ago

    London, Greater London, United Kingdom MW recruitment Full time

    A leading banking institution wish to recruit a payments officer, the role holder will support the Payments Manager and Senior Payments Officer to help the payments department evolve and develop in accordance with regulatory and business requirementsMain Duties Process various types of payment instructions for both internal and external customers in line...

  • Website Executive

    2 weeks ago

    London, Greater London, United Kingdom Trust Payments Full time

    Trust Payments has an exciting opportunity for a Website Executive to join their team. Location: London, UK Salary: Competitive + Benefits Job Type: Full – Time, Permanent About Us: Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new...

  • Partner Manager Partnerships

    2 weeks ago

    London, Greater London, United Kingdom Acquired Payments Full time

    We're is driving the next generation of financial technology. By co-creating better payment strategies with our customers and partners, our platform helps build deeper relationships, replace manual processes, and uncover hidden margin through a deeper understanding of payment data and advanced payment technologies. Our platform optimises merchant card...

  • Payments Analyst

    2 weeks ago

    London, Greater London, United Kingdom 3Search Full time

    Job DescriptionPayments Analyst – Sports and FitnessUp to £55,000 + Up to £10,000 in bonus and company stocksLeading Sports and Fitness GroupSouth London, Hybrid - 2 days per weekAt 3Search, we are proud to partner with one of the most exciting Sports & Fitness companies in the UK. They have the goal to increase the number of people practicing sports and...

  • International Payments Modernization Lead

    2 weeks ago

    London, Greater London, United Kingdom Citi Full time

    Treasury and Trade Solutions (TTS) provides integrated cash management, working capital and trade finance solutions to multinational corporations, financial institutions and public sector organizations around the globe. The Payments and Receivables (P&R) Technology is a part of the TTS Technology organization with global presence serving thousands of...

  • Management Accountant

    2 weeks ago

    London, Greater London, United Kingdom Trust Payments Full time

    Trust Payments have an exciting opportunity for a Management Accountant to join their team. Location: London, UK Salary: £45k - £55k Job Type: Full – Time, Permanent About Us: Join Trust Payments, an innovative global payment technology group revolutionising the industry since 2019. Our unique omnichannel solution seamlessly integrates technology and...

  • Operational Risk Associate

    2 weeks ago

    London, Greater London, United Kingdom IFX Payments Full time

    ABOUT IFX PAYMENTSFounded in 2005, IFX Payments has grown to become a leading global foreign exchange, payment and financial technology provider. It is our strategy to build a core group of strong long-term employees who can grow and develop within the business. Our employees have an opportunity to play a part in this growth and can expect to share the...

  • Partner Manager

    2 weeks ago

    London, Greater London, United Kingdom Acquired Payments Full time

    Join our team at com and be part of a forward-thinking company in the financial technology industry. At com, we work closely with our customers and partners to create innovative payment solutions that enhance relationships, streamline processes, and increase profitability by leveraging advanced payment technologies and data insights. As part of our Partner...

  • Head of Payments

    2 weeks ago

    London, Greater London, United Kingdom Cleo Full time

    We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being....

  • Payments Specialist

    2 weeks ago

    London, Greater London, United Kingdom Laybuy Full time

    Who are we?Launching in New Zealand in 2017, we're now a global company with offices in Auckland, Sydney and London.With hundreds of thousands of active customers using Laybuy every day, we're one of New Zealand's leading BNPL providers and a top three provider in the UK. We also have a smaller but respectable presence in Australia.The secret to our success...

  • Head of Payments

    2 weeks ago

    London, Greater London, United Kingdom Meet Cleo Full time

    We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.If there's anything we can do to accommodate your specific situation, please let us know.About CleoMost people come to Cleo to do work that matters. Every day, we...