Branch Assistant

1 week ago


Woking, Surrey, United Kingdom IBMG Full time

The Company


DW Burns Plumbers Merchants is a highly successful independent plumbers merchant and bathroom showroom supplying trade and retail customers from their sites in Knaphill and Farnham.

At DW Burns, we have a deep respect and appreciation for our customers.

We strive to serve their needs for quality plumbing supplies every day from our bathroom showroom near Woking and our warehouse in Farnham, with over 17 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities.

From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business success.

DW Burns is proud to be part of the Independent Builders Merchant Group (IBMG).

IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products.

IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.


Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Branch Assistantto join our team in Woking.


The Role
We currently have a new opportunity for a Branch Assistant to join our
Woking branch. Offer a high standard of service to customers who attend the branch, attending to their orders and enquires.

Always maintain good technical knowledge of our product range and endeavour to maximise customer sales. Assist in the loading of vehicles and making deliveries to sites and customers.

Collecting and/delivering goods to and from other branches. Assisting in the yard area with deliveries and assisting customers where necessary

Responsibilities and Duties

  • Dealing with orders and enquiries received from customers and potential customers.
  • Processing customer telephone orders that come into the branch.
  • Offering a high standard of customer to maximise sales and customer satisfaction.
  • Adopting a proactive approach to maximise sales to existing customers.
  • Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.
  • Resolving customer queries, investigating complaints, and resolving these as soon as possible.
  • Overseeing customer orders and helping to make sure orders go out in a good time frame
  • Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes.
  • Ready to jump in, learn and become part of the business
  • Perform general warehouse duties in order to maintain a smooth operation
  • Attend training relating to the role if requested by the Company.
  • Observe strict adherence to the Companys health and safety procedures at all times.
  • Undertake additional or alternative tasks and duties in line with the branch requirements.
  • Qualifications and Attributes

Specific Experience & Skills Required
Full clean UK Driving Licence essential

Qualifications and Attributes

Basic addition and subtraction skills

Hands on commitment to getting the job done

Team player

Excellent communication and organisational skills

Good time keeping

Honest, responsible and reliable

Self-motivated individual

Good customer service skills

Good problem-solving abilities

The Rewards
Joining us means joining the leading and largest Independent Builders Merchant in the South of England.

We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where youre encouraged to be and do your best.

Youll be joining a friendly and welcoming team.

We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.


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