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Social Prescribing Link Worker
3 months ago
Job summary
Working with the Social Prescribing team, the role will include carrying out appointments with individuals who have been referred to the project by GPs, NHS staff or other agencies, on a one to one basis, accessing their holistic situation and supporting and improving their health and wellbeing with non-medical intervention, such as linking them to activities and opportunities within the VCF (Voluntary Community and Faith) sector.
Main duties of the job
The post holder will work within the West Lancs Social Prescribing Team to deliver a coordinated and high-quality social prescribing Link Worker service supporting clients to access and engage with the extensive range of support in the community.
The post holder will manage a caseload of clients through assessment to onward-referral, working with clients in the practice that have been referred by the GP. They will provide ongoing support for an allocated timeframe to promote engagement with identified services and achievement of goals.
The role requires extensive liaison with statutory and non-statutory services, to both generate referrals into the service and support access to relevant local services, so that seamless and joined up local services are provided for the individual. The post holder will have demonstrable high levels of emotional intelligence, with working practices based upon compassion and empathy.
In addition, the post holder will contribute to the development of the service and will participate in support, supervision and training as required.
About us
This is an exciting opportunity to join the West Lancashire Social Prescribing Team a Social Prescribing Link Worker. The small, close-knit Social Prescribing Team sits within OWLS CIC West GP Federation and the service receives referrals from GP practices from across West Lancashire.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Job descriptionJob responsibilities
Keyresponsibilities
Take referralsfrom and make referrals to a wide range of agencies within Primary CareNetworks.
Co-producepersonalised support plans with individuals, their families and carers to takecontrol of their wellbeing, live independently and improve their healthoutcomes.
Developingtrusting relationships by giving people time and focus on what matters to me.
Take a holisticapproach, based on the persons priorities and the wider determinants ofhealth.
It is vital thatyou have a strong awareness and understanding of when it is appropriate ornecessary to refer people back to other health professionals/agencies, whenwhat the person needs is beyond the scope of the link worker role whenthere is a mental health need requiring a qualified practitioner.
Key Tasks
Referrals
Be proactive indeveloping strong links with all local agencies to encourage referrals, recognisingwhat they need to be confident in the service to make appropriate referrals.
Work inpartnership with all local agencies to raise awareness of social prescribingand how partnership working can reduce pressure on statutory services, improvehealth outcomes and enable a holistic approach to care.
Work withthe practice and community staff, to identify and support individuals at riskof loss of independence or hospital admission as a result of inadequate socialsupport.
Seek regularfeedback about the quality of service and impact of social prescribing on referralagencies.
Be proactive inencouraging self-referrals and connecting with all local communities, particularlythose communities that statutory agencies may find hard to reach.
Providepersonalised support
Meet people on aone-to-one basis, making home visits where appropriate within organisationspolicies and procedures. Give people time to tell their stories and focus onwhat matters to me.
Help peopleidentify the wider issues that impact on their health and wellbeing, such as debt,poor housing, being unemployed, loneliness and caring responsibilities.
Develop a comprehensive knowledge ofwider support services for people with non-clinical needs that impact on theirwellbeing and health outcomes, such as social isolation, wellbeing, housing,unemployment, welfare benefits.
Help peoplemaintain or regain independence through living skills, adaptations, enablementapproaches and simple safeguards.
Work withindividuals to co-produce a simple personalised support plan based on the personspriorities, interests, values and motivations including what they can expect fromthe groups, activities and services they are being connected to and what the personcan do for themselves to improve their health and wellbeing.
Whereappropriate, physically introduce people to community groups, activities and statutoryservices, ensuring they are comfortable. Follow up to ensure they are happy, ableto engage, included and receiving good support.
The postholder will be required to have awareness and training in relation to relevantsafeguarding policies and procedures and to raise any concerns regardingsafeguarding on the individual to the attention of the relevant nominated leadwithin the team.
Supportcommunity groups and VCSE organisations to receive referrals
Forge stronglinks with local VCSE organisations, community and neighbourhood level groups,utilising their networks and building on whats already available to create amap or menu of community groups and assets.
Developsupportive relationships with local VCSE organisations, community groups andstatutory services, to make timely, appropriate and supported referrals for theperson being introduced.
Workcollectively with all local partners to ensure community groups are strong and sustainable
Work with GPs,PCNs and wider Multi-Disciplinary teams as required.
Work withcommissioners and local partners to identify unmet needs within the communityand gaps in community provision and support development of new groups andservices where needed.
Encourage peoplewho have been connected to community support through social prescribing tovolunteer and give their time freely to others, in order to build their skillsand confidence, and strengthen community resilience.
General tasks
Data capture
Work sensitivelywith people, their families and carers to capture key information, enablingtracking of the impact of social prescribing on their health and wellbeing.
Encourage people,their families and carers to provide feedback and to share their stories aboutthe impact of social prescribing on their lives.
Support referralagencies to provide appropriate information about the person they are referring.Use the case management system to track the persons progress.
Work closely withGP practices within the PCN to ensure that they are receiving appropriatefeedback about the people they have referred.
Manage own workload through planningand organising own work schedule, obtaining and organising the necessaryinformation and resources.
Person SpecificationQualifications
Essential
Degree and/or equivalent experience in health care/social care or related area. Hold certificate for (or be willing to work towards) Levels 1 and 2 Safeguarding - Adults and ChildrenDesirable
Qualification and/or experience in giving information and advice to individuals with differing needs in the community.Experience
Essential
Experience of working with health sector and multiple stakeholders. Experience and demonstrable evidence of incorporating patient/client views into the development of services co-production. Good understanding of service improvement, innovation, performance improvement across a range of disciplines. Experience of working with the statutory sector. Experience of holistic interviewing and assessment of individuals to produce an action plan. An understanding of the VCF sector. Ability to use a range of IT programmesDesirable
Understanding of the NHS and social care sector. Experience of working within primary care GP practices Experience of working with and supporting volunteers.Skills and Knowledge
Essential
Ability to communicate well with patients, carers, volunteers, colleagues and with professional staff in other organisations. Knowledge and skill in the use of recording/maintaining data for reporting. Ability to prioritise own workload, work unsupervised and take appropriate decisions. Experience in effective use of softer skills listening, lateral thinking, body language and observation. Excellent organisational and time management skills. Ability to travel around the whole of West Lancashire using appropriate transport to undertake multiple appointments/meetings (in different geographical locations) to meet defined project time slots.Desirable
An appreciation of services and help available for people living in West Lancashire. Good networking skills. Knowledge and understanding of health inequalities and what actions to take to narrow the gap in health inequalities.Personal Qualities
Essential
To respect client confidentiality at all times. Good verbal and written communication skills. Ability to work calmly whilst under pressure. Ability to work as part of a team as well as alone. Well organised and methodical. Able to work flexible hours to suit project needs. Presentable with a friendly, approachable manner.