Patient Services Advisor

2 weeks ago


Market Harborough, Leicestershire, United Kingdom Market Harborough & Bosworth Partnership Full time

Duties will include:

  • To answer the telephone, incorporating switchboard, in a polite and courteous manner at all times.
  • To make appointments, change appointments and arrive patients for all clinicians.
  • To inform patients of test results in accordance with the practice protocol.
  • To answer any patient's queries that arise during the daytoday work of the business.
  • To ensure all new patient registrations are completed on receipt from the patient and entered on to the system.
  • To ensure online registrations are completed in accordance with the business protocol.
  • To retrieve patient medical records when requested and to refile when necessary.
  • To ensure all faxes are distributed to their destination in an efficient manner.
  • To scan and code all correspondence for the practice.
  • To cover duties for other staff members that may arise due to an absence, sickness, annual leave.
  • To act as chaperone for the clinical team (DBS certificate required)
  • To book ambulances as required.
  • To take requests for home visits and provide details to the supervisor.
  • To process choose and book requests as detailed by the Doctors.
  • To book appointments and manage queries on the nurses desk.
  • To complete the patient notes as detailed by the Doctors.
  • To distribute to patients repeat prescriptions in accordance with practice protocol.
  • To attend monthly staff meetings and to contribute in concise and professional manner when required.
  • To undertake any additional duties given by the Practice Manager from time to time or as and when the business dictates.

Knowledge and Experience.

  • To have basic customer service skills.
  • To have well developed key board skills.
  • Previous experience of working in a GP surgery and/or call centre
  • EMIS system knowledge.
  • To have a basic level of Microsoft office.

Communication

  • Communicate clearly with patients/carers and relatives about their presenting condition and subsequent appointment with a clinician.
  • Demonstrate excellent interpersonal, verbal and written communication skills.
  • Work collaboratively with all colleagues and outside agencies.
  • Awareness of data protection issues.

Pay:
From £11.44 per hour

Expected hours: 36 per week

Benefits:

  • Company pension
  • Sick pay

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Market Harborough, LE16 9BX: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Reference ID:
Patient Services Advisor

Expected start date: 01/06/2024

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