VP Brand Experience

2 weeks ago

London, Greater London, United Kingdom ISTITUTO MARANGONI Full time

Swapcard is a game-changer in building communities through fostering meaningful connections. Our foundation rests upon nurturing a vibrant community of our own.

Empowered by cutting-edge artificial intelligence, Swapcard stands out as the ultimate end-to-end community platform tailored for virtual as well as hybrid events. We firmly uphold a culture centered around trust, autonomy, and support, recognizing them as vital components of our triumph. By prioritizing individuals, we have made career progression and astonishing growth a norm.

Joining Swapcard opens doors to fully remote roles, enabling you to showcase your top-notch abilities regardless of your location in the world. We champion a diverse and inclusive international setting that treasures and celebrates all cultures, perspectives, and backgrounds equally.

The Services department serves as a linchpin in elevating Swapcard's competitive edge by offering unparalleled product support and human expertise.

We cater to both Enterprise and self-service clients through an array of services, encompassing Customer Success Management, Support, and Professional and Onsite Services.

The event industry is currently experiencing a remarkable metamorphosis owing to economic, environmental, and technological changes, with us pioneering this shift.

Our primary focus revolves around upholding customer satisfaction while expanding the team, boosting Net Revenue Retention, and enhancing efficiency and profitability.

As the prospective VP of Services, you will be the driving force propelling key missions:

  • Missions & Scope: Lead the global customer experience strategy and take ownership of it.
  • Refine our brand customer experience.
  • Display a profound comprehension of our performance metrics (customer satisfaction and internal efficiency).
  • Ensure optimal performance and collaboration across various teams.
  • Contribute to the company's performance and reputation.
  • Safeguard Swapcard's standing as a brand fueled by Customer Excellence.
  • Supervise quarterly strategic planning and Goals.
  • Grasp the complete customer journey and overall services performance.
  • Identify potential risks and opportunities.
  • Operate in a tech-centric realm where service provision holds significant weight.
  • Exhibit robust organizational and strategic competencies (consulting experience).
  • Abide by a remote-first policy with office presence in Paris, USA, UAE, CA, & UK.
  • What we offer:
  • Fast-growing startup with abundant opportunities for advancement.
  • Family leave and remote work options ensuring you have time for what truly matters.
  • Generous paid time off program to prioritize your well-being.

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