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Care Coordinator

3 months ago

Birmingham, Birmingham, United Kingdom Limitless Travel Full time

Limitless Travel is a high growth scale-up, disrupting the Travel sector and seeking a Care Coordinator with high potential that wants to accelerate their career within a mission based organisation delivering transformational change for people with disabilities.


About the Role
Limitless Travel prides itself on being the UK's leading provider of disabled travel.

As we enter our most ambitious year to date, the need for these holidays increases and as a result, our commitment to ensure all customers remain safe and healthy on our holidays is paramount.

Our Care Department handles customers' needs after booking their trip and before the departure date.

They forge relationships with those that have booked trips and undergo thorough interviews to gauge the customers care requirements while on holiday, and put plans in place to ensure a safe and healthy holiday happens.


The company has seen sustained growth in excess of 100% YOY for multiple consecutive years, and recently appointed to board chairman the former MD of Thomas Cook, & Chairman of ABTA, to oversee the next phase of growth.

This role is perfect for an ambitious person with Care experience, looking to accelerate their career who is:

  • Diligent with a high attention to detail
  • Highly computer literate
  • Customer focused with Care experience


As a completely unique business in the market this truly is an opportunity of a lifetime to grow your career and leave a lasting legacy behind.


Day-to-Day

  • Reporting directly to the Customer Experience Manager, you will be pivotal in completing Care Calls for guests who have booked forthcoming holidays with Limitless Travel.
  • You will be allocated a particular sector to own, whereby your responsibility will be to manage the workload which can include prebooked Care Call appointments, and also chasing other customers who we have yet spoken to.
  • The Care Department is pivotal in upholding the great reputation of Limitless Travel so requires someone who is effective in dealing customers, is solutions focussed and is able to work under pressure.
  • As each customer has different care needs, you will have the ability to discuss a varying degree of medical conditions to advise our customers of the appropriate equipment needed and the care package required.
  • You will complete comprehensive care plans that focus on guest's needs and provide guidance to the ontour team on how to manage care needs whilst on holiday.
  • Highlight the need for further risk assessments and raise them to the team leader.
  • Frequently update company systems with customer discussions to ensure the wider organisation is aware of the customers care requirements to ensure a smooth and safe holiday.
  • Hybrid working 3 days in Birmingham office, 2 days WFH,
  • Generous package including the opportunity to grow within the role and company.

Skill & experience requirements

  • A background in Care is essential
  • Qualifications in Health and Social Care is an advantage
  • Positive phone manner
  • Strong communication skills in spoken and written English
  • Empathetic to customers situations
  • Problem solving and solutions focussed
  • Active listener
  • Patience
  • Adaptable
  • Knowledge of a CRM and how to manage customer records
  • Experience in using Hubspot is useful but not essential

About You

  • Out of the box thinker & problem solver
  • An inquisitive mindset and continuous learner
  • Excited to work in a fast paced, dynamic environment
  • Able to work effectively independently and as part of a small team.
  • Excellent time management, prioritisation, & problem solving skills
  • Bias to action, outcomes focused, and a team player.

Compensation
- £25k

  • 28 days PLUS Bank holidays, PLUS your birthday.
  • Employer match pension scheme

Job Types:
Fixed term contract, Temp to perm

Contract length: 6 months

Salary:
£25,000.00 per year

Benefits:

  • Casual dress
  • Company events

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Experience:

  • Care: 1 year (preferred)

Work Location:
Hybrid remote in Birmingham