Care Line Advisor

1 week ago


Darlington, Darlington, United Kingdom HC-One - Marketing Full time

About The Role:

HC-One Careline is a front line role based in the central support office in Darlington.


We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK.

We help families to find homes suitable to their relatives care needs by supporting them from initial enquiry through to admission.

Along with the help we provide to families we work alongside our homes, to ensure enquiries are updated correctly and efficiently.

We are currently looking for a professional, empathetic and caring individual to answer enquiries from relatives, professionals and other care home stakeholders.


The role will involve taking incoming calls from families searching for care, responding to web enquiries and ensuring they are followed up in accordance with HC-One guidelines and timescales.

There is a variety of shifts, including full and part time hours, spanning Monday to Sunday between the hours of 8am till 7pm.


About The Company:

HC-One offers professional residential, nursing and specialist dementia care for older people.

We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One.

They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.


We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve.

We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

  • Full time and part time hours, spanning Monday to Sunday, 8am to 8pm
  • Awardwinning learning and development
  • 25 days annual leave
  • An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
  • GP online providing around the clock GP consultation via an interactive app available to you and your children under 1
  • Colleague discounts
  • Access to over 1600 high street discounts including carefully selected discount partners
  • Wellbeing free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues


We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.


About You:


You will have excellent telephone and communication skills, as the role will also involve ensuring that all calls are answered promptly and appropriately.

You will need basic IT skills and a willingness to learn.


Ideally you will have previous experience working within a customer service environment and have some knowledge or personal experience of placing a loved one in care, however full training will be provided for the right person.


Safeguarding is everyone's responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns.

All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas.

You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

Customer service advisor

Call centre advisor

Contact centre advisor

Customer care advisor

Customer service representative

Call centre operative

Customer support advisor

Support centre advisor
  • Care Line Advisor

    1 week ago


    Darlington, Darlington, United Kingdom HC One Full time

    HC-One Careline is a front line role based in the central support office in Darlington. We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK. We help families to find homes suitable to their relatives care needs by supporting them from initial enquiry through to admission....

  • Care Assistant

    1 week ago


    Darlington, Darlington, United Kingdom Care Line Homecare Limited Full time

    Company DescriptionLocation: DarlingtonPay Rate: £11.90 per hour plus 30p mileageShifts available: Full & Part Time Shifts AvailableWhat we offerWe're creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs, and curveballs. With a career as a Care Assistant at Care Line, every day will be different to the next. Each will offer...

  • Care Line Advisor

    1 week ago


    Darlington, Darlington, United Kingdom HC-One Full time

    About The Company HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over care homes across the United Kingdom. We are very proud of...


  • Darlington, Darlington, United Kingdom HC-One - Marketing Full time

    About The Role:Hybrid workingThe Care Line Administrator will support care homes with their enquiry levels by letting key referrers know what beds they have available daily and updating the NHS Capacity Tracker daily for all homes in England to ensure that we are compliant with DHSC mandatory information requests.Main activities will include: Daily updating...

  • Care Assistant

    1 week ago


    Darlington, Darlington, United Kingdom Care Matters Full time

    The Role: To carry out and undertake specific and general tasks which will provide good quality of health, welfare and well-being. We are looking for individuals who thrive on supporting others whilst always maintaining health and client safety.Personal care assistance to include:WashingDressingMedicationMeal preparationDomestic care assistance to...


  • Darlington, Darlington, United Kingdom Arronbeth Therapeutic Care Full time

    Part-Time & Bank Positions AvailableWe are seeking experienced therapeutic practitioners to join our team.We are a small, residential home that provides care and support for young people aged from 16-25 years. The successful applicant will join a dynamic team that provides 24-hour care for children and young adults who require a safe home where, with the...

  • Housing Advisor

    1 week ago


    Darlington, Darlington, United Kingdom Nineteen Recruitment Full time

    Nineteen Recruitment is a multi-award winning, an independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors.We are delighted to be working with a local authority client, recruiting on their behalf for Housing Advisor, a role that is available on a...


  • Darlington, Darlington, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer services, customer care, admin. administration, admin assistantThis is a fantastic opportunity to work in a relaxed, supportive, office based environment for this Darlington based Head Office. This office pride themselves on being a happy and sociable place to work.About YouYou will have excellent telephone and communication skills as the role...

  • HR Advisor

    1 week ago


    Darlington, Darlington, United Kingdom RMS Full time

    RMS Recruitment are excited to be representing an outstanding client based in Darlington and are looking for a HR Advisor to join their client's teamReporting to the Human Resources Manager, you will provide an exceptional service to the employees, manager, and clients. The focus of this role will see you provide HR advice to all levels within the business...

  • Housing Advisor

    1 week ago


    Darlington, Darlington, United Kingdom Seven Resourcing Full time

    Seven Resourcing are looking for a temporary Housing Advisor to work in Darlington. This position is initially for a period of 3 months and is paying £12.02 (PAYE) or £14.61 (umbrella) per hour.Key Responsibilities: Prepare adverts for properties that are available to rent, sign up of new introductory/ secure and garage tenancies. Deal with and process low...


  • Darlington, Darlington, United Kingdom George Boyd Full time

    Customer Service Sales AdvisorGeorge Boyd in Darlington is hiring now for a Customer Service Sales Advisor working on a full time permanent basis.George Boyd is part of Stark Group and is the UK's specialist distributor of architectural ironmongery and commercial doorsets.Established in 1848, George Boyd has a reputation built over 150 years for outstanding...

  • Care Assistant

    1 week ago


    Darlington, Darlington, United Kingdom City & County Healthcare Group Full time

    Company DescriptionLocation: DarlingtonPay Rate: £11.90 per hour plus 30p mileageShifts available: Full & Part Time Shifts AvailableWhat we offerWe're creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs, and curveballs. With a career as a Care Assistant at Care Line, every day will be different to the next. Each will offer...


  • Darlington, Darlington, United Kingdom Bupa Dental Care Full time

    We're looking for a Dental Therapist to partner with us at Bupa Dental Care practice in Darlington, County Durham.Dental Therapist vacancy details: Two days per week available. Saturday and Sunday [8am3pm] Fantastic hourly rate of £30 per hour Associate or Locum options available Great private earning potentialBenefits of partnering with Bupa Dental Care as...


  • Darlington, Darlington, United Kingdom Middleton Hall Retirement Village Full time

    Middleton Hall have a fantastic opportunity for a Health & Wellbeing Advisor to join us.The Opportunity:- Permanent contract:- 24 hours per week across 4 x days per week:- Flexibility to work across a 7-day rota:- £11.40 per hour:- **Working as part of the wider Health and Wellbeing TeamThe Role:- Ensure the safe and effective daily management of our Health...


  • Darlington, Darlington, United Kingdom North Yorkshire Council Full time

    Heritage Healthcare - Northallerton Area - £13.00 per hour**- Permanent: Home Care Assistant Full time**:£13.00 per hour & paid mileage allowance at _31p per mile_Heritage Healthcare is one of the leading home care brands in the UK. With strong family values, uncompromising business ethics, and a passion to make a difference it is a brand to be proud to...


  • Darlington, Darlington, United Kingdom Prestige Group Ltd Full time

    Why work for The Prestige Group You will receive full training and an opportunity to develop your career and gain further Qualifications to enhance to Diploma in Health and Social Care qualification level The company offer training and support for you to develop your career within the care sector / Company offer internal promotions to help you progress...


  • Darlington, Darlington, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

    Promote the Trusts core values of care, quality, respect, leadership and achievement by adherence to the behavioural competencies as detailed on the Trusts website/intranet site. Put delivery of high quality services at the forefront of what you do Ensure that excellence in communication and engagement of staff, service users and stakeholders is at the...

  • Deputy Manager

    1 week ago


    Darlington, Darlington, United Kingdom Burlington Care Ltd Full time

    Home Name: The Grange Care HomeLocation: Darlington, DL1 3PTContract Type: Permanent, Full TimeBurlington Care have a fantastic opportunity for an experienced Deputy Manager to join our team at The Grange Care Home. Reporting to the Home Manager, you will be responsible for supervising the provision of quality care to ensure all residents' needs aremet and...


  • Darlington, Darlington, United Kingdom JohnJasper Care Full time

    Weekly payPAYEReporting to Housing Team LeaderJOB PURPOSE:To carry out housing management duties in a specific area of the town, in close liaison and partnership with tenants, residents, members, other sections and departments and voluntary and statutory organisations to promote and develop inclusive and sustainable areasMAIN DUTIES/RESPONSIBILITIESTenancy...

  • Change Advisor

    1 week ago


    Darlington, Darlington, United Kingdom Department of International Trade Full time

    Investment plays an important role in the UK economy. It provides a significant contribution to business turnover and job creation across the UK and will be essential in delivering on the government's wider objectives including levelling-up clean growth, innovation, and job creation.The Investment Directorate works to deliver economic growth to all the...