Call Centre Representative

2 weeks ago


Huyton, Knowsley, United Kingdom QVC Full time
UK535

The Opportunity

  • Here at QVC UK, we have been voted as a certified top employer for ten years running right now, we're looking for individuals with a genuine passion for customerservice to join our awardwinning Contact Centre located in Knowsley.
Please view our

video

  • Opens in a new window
to find out more about what it's like to work in our Contact Centre at QVC

Hourly Pay
-
£10.62

Contract type

  • Seasonal (end date: 4th February 2024)
  • Parttime

Your working hours

  • Guaranteed minimum of
    15 hours per week which can be flexed up to a further
    10 hours per week when required by the business.
  • The hours we allocate to you each week will be within the availability of
    Monday-Sunday between
    07:00 18:00
  • You will given
    2 weeks' notice of your working hours each week

Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way.

We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewellery - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.

Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.


Your Impact - What will I do as a Call Centre Representative?


Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service.

Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.


Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.


To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience - which will include two weeks of training.


What You Bring - To be effective in your role you'll need to:

  • Have the desire to deliver a first-class customer experience.
  • Take ownership of performance and always seek ways to improve.
  • Engage with customers and colleagues, creating a peoplefocused work culture.
  • Have fantastic communication skills.
  • Experience using a computer is important in this role.
  • As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.

When will I start?


If successful in our recruitment process, the training period will commence in
September 2023 and will be for 3
weeks.



What will I get in return?


The opportunity to be part of one team dedicated to our customer, playing an important part in our path forward.

We have supported career paths - which offers even more exciting opportunities to learn and develop.

As a certified top employer, here at QVC we recognise contributions & celebrate success.

As you will look after our customers we will look after you with:

  • 23 days holiday plus bank holidays entitlement during the first full year of service, rising to up to 28 days holiday plus bank holidays depending on length of service
  • Participation in the 'Share Success' bonus scheme linked to business performance
  • Pension plan with Legal & General employee contribution is 3% and QVC contribution is 5% of qualified earnings


Medical Insurance
  • Single cover with Aviva and discounted rates for partner and family cover, plus enhanced life insurance
  • Credit Union saving scheme
  • Employee discount of 20% on products sold at QVC and access to the onsite staff shop featuring further discounted goods
  • Access to an awardwinning wellbeing hub, related to physical, mental and financial support
  • Free, secure onsite parking including electrical charging points

INDCC
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