Helpline Advisor
2 weeks ago
Helpline Advisor
Manchester, Greater Manchester
About Us
Citizens Advice SORT Group is a growing and ambitious organisation determined to deliver the highest quality services to the communities we serve.
We are leading providers of information, advice and casework services and support tens of thousands of clientsevery year.We are now looking for a Helpline Advisor to join our ambitious team on a permanent, flexible basis.
The Benefits:
- Salary of £18,806 (pro rata)
- 30 days' annual leave, plus bank holidays
- 3% employer pension contribution
- Salary sacrifice scheme
- Perks and savings scheme
- Mental health and wider wellbeing support
- Learning, development and growth opportunities
You will have the chance to develop and expand upon your customer service skills and enjoy the satisfaction of assisting people with solving a variety of problems.
Not only will you be making a positive impact on the lives of people right across the North of England, but you'll be rewarded with a fantastic benefits and rewards package.
This will include flexible working options, wellbeing and lifestyle perks and amazingtraining and development opportunities.The Role
As a Helpline Advisor, you will provide an advice service to clients from across Stockport, Oldham, Rochdale and Trafford.
You will triage queries received via our telephone AdviceLine service as well as digital video, webchat and social media channels to ensure that the most urgent are dealt with fastest.
About You
To be considered as a Helpline Advisor, you will need:
- Experience of working within a target-driven customer service environment
- The ability to control a telephone interview and/or digital communications
- The ability to communicate effectively with clients to discover appropriate information and solve their issues
Other organisations may all this role Customer Service Advisor, Customer Service Executive, Customer Care Representative, Customer Support Advisor, Helpline Adviser, Helpline Assistant, Helpline Support, Triage Assessor, or Triage Support Assistant.
Webrecruit and Citizens Advice SORT Group Ltd.are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
Equal opportunities are the only acceptableway to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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