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Atlassian Administrator
3 months ago
Role Title: Atlassian Administrator Reports to: Technical Operations Lead Role Type: Fixed Term Contract 6 months, possibility to extend Location: London Paddington (Hybrid 20% office time)
Role Summary
This is an initial fixed term contract for a certified Atlassian administrator to support our business growth, through the adoption and optimisation of our Atlassian estate, with a focus on Jira Service Management (JSM).
Main Responsibilities
- Support the Tech Ops team, and other JSM adopters across the business, in migrating and maintaining their processes and workflow into JSM.
- Implementing best practice ITSM flows to support common ITIL and other generic business process activities.
- Automate and "join up" Jira with other business tools to streamline ITSM processes.
- Documenting as you go to ensure we maintain accurate records
Person specification
- You should be at least certified to "Atlassian Certified Associate - ITSM with Jira Service Management Foundations" level, or be able to demonstrate significant practical experience of working at this skill level.
- Experience in creation and configuration of JSM projects, ideally also with broader Jira Software and Confluence experience, including a keen focus on security.
- Extensive experience of building and configuring Jira issues, requests, forms, permissions, roles, workflows, automation, security schemas, etc
- Implementation of best practices with regards to cross-organisation multi-project environments, embedding consistency across statuses and workflows.
- Implementation of integrations to the Atlassian environment (e.g. DataDog, Statuscast) either using marketplace apps or through e.g. external API calls, webhooks etc.
- Prior experience of configuring Jira for use in non-software environments, e.g. HR onboarding, offboarding, finance, procurement, etc
- In depth understanding and experience of building and maintaining schemas and objects in Jira Assets (formerly Insights), and interacting with them via JSM projects
- Demonstrable experience in critical thinking, complex problem solving, and troubleshooting
- Basic understanding of ITSM best practises using ITILv4
- Ability to consult to gather requirements, draw up workflows, advise on best practices, and implement desired configurations
- It would be an advantage to have experience in writing Jira apps from scratch for internal use.
- It would be an advantage to have extensive practical experience of working within ITILv4 and ISO27001 environments
Application overVIOOH
Our recruitment team will work hard to give you a positive experience throughout the process, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through to your onboarding.
VIOOH is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
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